Technical Assistant

ElectroMechanica; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading electrical solutions provider in Cape Town seeks a Technical Support Specialist to provide first-line support, diagnose product faults, and ensure customer satisfaction. Ideal candidates have an NQF qualification in Engineering and 2+ years of technical support experience. Strong communication and troubleshooting skills are essential for success in this role.

Qualifications

• Minimum 2 years’ experience in a technical support or service environment.
• Strong practical understanding of electrical or automation components.
• Computer literacy, including familiarity with ERP systems.

Responsibilities

• Provide first-line (L1) technical support to customers from the branch.
• Diagnose and resolve basic product faults.
• Conduct basic testing, configuration, and repairs of returned products.

Skills

Technical support

Troubleshooting

Communication skills

Organisational skills

Education

NQF Level 4-5 qualification in Electrical, Electronic, or Mechatronic Engineering

Tools

Diagnostic tools

Test instruments

Job description

Role Summary

Provides first-line (L1) and limited second-line (L2) technical support from the branch to assist customers and internal teams. Works closely with sales, field service and engineering to ensure that customer issues are resolved efficiently, escalating complex technical problems as required.

Key Responsibilities

• Provide first-line (L1) technical support to customers from the branch.
• Diagnose and resolve basic product faults, escalating complex cases to L2 support or engineering teams when necessary.
• Conduct basic testing, configuration, and repairs of products returned for service.
• Maintain and calibrate tools, and test rigs to ensure readiness and reliability.
• Support the preparation of replacement units, spares, and demo equipment for customer use or field deployment.
• Collaborate with field service technicians and engineering to ensure timely resolution of customer issues.

Essential Requirements

• NQF Level 4–5 qualification in Electrical, Electronic, or Mechatronic Engineering.
• Minimum 2 years’ experience in a technical support or service environment.
• Strong practical understanding of electrical or automation components.
• Basic fault-finding and troubleshooting using test instruments and diagnostic tools.
• Computer literacy, including familiarity with ERP systems.
• Effective communication and customer service skills.
• Organised and methodical approach to technical and administrative tasks.

Beneficial Requirements

• Prior experience in an automation, control, or electrical distribution environment.
• Exposure to variable speed drives (VSDs), PLCs, relays, or industrial instrumentation.
• Experience assisting field technicians or providing customer-facing technical support.

Work Environment & Compensation

• Location: Regional Office.
• Travel Requirements: Occasional in support of field teams.
• Working Hours: Standard office/technical hours.
• Compensation Range: in line with relevant industry benchmarks for Paterson grade.

Organisational Context

At EM, we are driven by the purpose of “Making connections, powering tomorrow.” We power our customers’ worlds by integrating quality products into innovative solutions, supported by people who are passionate about service.

• Vision: Advance the lives of every person in Southern Africa sustainably through electrification and automation.
• Mission: Connect with customers by deeply understanding their evolving needs; promote brands and solutions to solve tomorrow’s problems today; and partner across the value chain in a sustainable, easy-to-do-business way.

Values

• Open – We communicate honestly and transparently, listening deeply to differing views.
• Loyal – We serve our customers, colleagues, and manufacturers with integrity and dedication.
• Brave – We go beyond comfort zones, taking on new challenges with courage and vision.