Technical Account Manager, Telco Vertical, Telco Vertical

Amazon; Cape Town; On-site; ZAR 600 000 - 1 000 000; Full time

Job summary

A leading cloud service provider is seeking a Technical Account Manager in Cape Town. In this role, you will drive customer adoption of AWS services and ensure operational excellence for client AWS environments. Ideal candidates will have a technical engineering background and prior experience in a customer-facing role. This position promotes work-life balance and values diverse experiences in applicants.

Qualifications

• Experience in technical engineering.
• Bachelor’s degree.
• Experience in an internal enterprise or external customer-facing environment as a technical lead.
• Experience in software design or development, content distribution, cloud services, scripting, database architecture, IT security.
• Experience with AWS services or other cloud offerings.
• Experience in troubleshooting various technical areas including compute, storage, and networking.
• Experience as a technical account manager, solutions architect, or similar roles.
• Practical knowledge of 5G network architecture.

Responsibilities

• Help craft and execute strategies to drive customers’ adoption of AWS services.
• Provide advocacy and strategic technical guidance to help plan and build solutions.
• Ensure customers’ AWS environments are operationally healthy and valued.

Job description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support Technical Account Managers (TAM) support our customers with a creative and transformative spirit of innovation across all technologies— including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from start‑ups to Fortune 500 enterprises.

The Role

As a TAM you will help craft and execute strategies to drive our customers’ adoption and use of AWS services—including EC2, S3, DynamoDB, & RDS databases, Lambda, CloudFront, CDN, IoT and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position requires the ability to travel 10% or more as needed.

Watch a short video about life as a Technical Account Manager here: TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

About the Team

AWS Sales, Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world‑class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission‑critical applications on top of AWS services.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating— that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work / Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences—including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences— inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Qualifications

• Experience in technical engineering
• Bachelor’s degree
• Experience in an internal enterprise or external customer‑facing environment as a technical lead
• Experience in two or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, big data/Hadoop/Spark, operations management, service‑oriented architecture
• Experience with AWS services or other cloud offerings
• Experience with operational parameters and troubleshooting for three of the following: compute/storage/networking/CDN/databases, DevOps, big data and analytics, security, applications development in a distributed systems environment
• Experience as a technical account manager/consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role
• Practical knowledge of 5G network architecture and call flows, and experience in troubleshooting 5G networks

Amazon is an equal‑opportunity employer and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of this regard. The relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process—including support for the interview or onboarding process—please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.