Technical Account Director - South Africa

Everything To Gain; South Africa; Remote; ZAR 600,000 - 800,000; Full time

Job summary

A dynamic technology firm is looking for a Technical Account Director to enhance client engagement and manage technical project delivery. The ideal candidate has 1-3+ years of experience in account management, strong communication skills, and a background in software development. This position offers unlimited paid time off and the flexibility to work remotely.

Benefits

Unlimited paid time off

Remote-first work policy

Equipment setup if needed

Opportunity to work closely with founders

Qualifications

• 1-3+ years of experience in technical account management or a similar role.
• Strong background in software development processes.
• Ability to manage multiple projects concurrently.

Responsibilities

• Manage client accounts and oversee technical project delivery.
• Guide clients through the implementation of solutions.
• Identify opportunities for upselling and fostering long-term partnerships.

Skills

Technical account management

Project management

Communication skills

Relationship building

Analytical skills

Tools

Slack

Clickup

CRM software

Job description

Overview

Everything To Gain is on the lookout for a talented Technical Account Director to enhance our client engagement strategy and elevate our technical offerings. This pivotal role combines the best of both worlds—technical understanding and relationship management—to ensure our clients receive exceptional service and support tailored to their business needs.

Responsibilities

As a Technical Account Director, you will be the strategic partner for our clients, guiding them through the implementation of our solutions while also anticipating their evolving requirements. Your primary responsibilities will include managing client accounts, overseeing technical project delivery, and collaborating with our dedicated teams to ensure projects align with client expectations. You will also leverage insights to identify opportunities for upselling and fostering long-term partnerships.

Qualifications

The right candidate for this role will possess a unique blend of technical acumen and strong interpersonal skills, allowing them to communicate effectively with both technical and non-technical stakeholders. This is an exciting opportunity to drive success for your clients and make a significant impact on our overall growth.

• Minimum of 1-3+ years of experience in technical account management, project management, or a similar client-facing role
• Strong background in software development processes and experience collaborating with technical teams
• Familiarity with project management tools such as Slack and Clickup
• Excellent communication, negotiation, and presentation skills
• Proven ability to build and maintain strong client relationships
• Adept at analyzing client needs and translating them into actionable technical solutions
• Strong organizational skills with the ability to manage multiple projects concurrently
• Bonus: Familiarity with CRM software and basic technical knowledge relevant to our services

Benefits

• Unlimited paid time off – we trust you to balance your work and life
• Remote-first – work from anywhere in the world
• Tech setup – we’ll provide equipment if needed, based on role requirements
• Work closely with founders and take a lead role in shaping a fast-growing company’s visual identity
• Join a high-performance, design-forward culture that values creativity, autonomy, and impact