Tech Support Specialist - Elevate Customer Experience

Believe Resourcing; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service firm in Cape Town seeks individuals to provide exceptional customer experiences via various channels. Candidates should possess a Matric and strong English proficiency. The role involves resolving technical issues, documenting communications, and working collaboratively within a team. A minimum of 6 months technical call center experience is essential. The position offers a monthly salary of R7,768.25 with an additional campaign allowance.

Benefits

Transport provided

R500 campaign allowance

Qualifications

• High level of English proficiency (both verbal and written)
• Advanced computer literacy and ability to navigate multiple systems
• Proven experience of delivering exceptional customer care

Responsibilities

• Provides an extraordinary customer experience across multiple channels.
• Identifies and resolves technical issues with software or systems.
• Documents each customer contact in a clear and concise manner.

Skills

Customer care

Problem-solving

Listening skills

Business writing skills

Technical knowledge

Education

Matric Mathematics or Accounting

Matric

Job description

A leading customer service firm in Cape Town seeks individuals to provide exceptional customer experiences via various channels. Candidates should possess a Matric and strong English proficiency. The role involves resolving technical issues, documenting communications, and working collaboratively within a team. A minimum of 6 months technical call center experience is essential. The position offers a monthly salary of R7,768.25 with an additional campaign allowance.