Tech Support Specialist - Client Uptime & Issues

Metacom; Cape Town; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading tech support provider in Cape Town seeks a Support Service Centre Agent to deliver exceptional technical and customer support. Responsibilities include troubleshooting connectivity issues, logging client interactions, and maintaining service quality standards. Candidates should have a Senior Certificate and at least one year of technical support experience. Join a dedicated team focused on excellence in customer service.

Qualifications

• Minimum one year of experience in a technical support or service centre environment.
• Certification in networking is advantageous.

Responsibilities

• Deliver professional customer service via phone and email.
• Provide first-line technical support and troubleshooting.
• Maintain accurate records of incidents and communications.
• Generate and submit performance and incident reports.

Skills

Strong communication and interpersonal skills

Excellent analytical and troubleshooting abilities

Proficiency in Microsoft Office

Experience with CRM/ticketing systems

Customer-focused mindset

Ability to multitask and prioritize

Education

Senior Certificate (Matric)

Technical or networking-related certification (N+, CCNA)

Job description

A leading tech support provider in Cape Town seeks a Support Service Centre Agent to deliver exceptional technical and customer support. Responsibilities include troubleshooting connectivity issues, logging client interactions, and maintaining service quality standards. Candidates should have a Senior Certificate and at least one year of technical support experience. Join a dedicated team focused on excellence in customer service.