Tech Support Specialist

VirtueStaff; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A technology support company is seeking a Tier 1 Tech Support Specialist in Johannesburg to provide essential technical assistance. The successful candidate will troubleshoot hardware, software, and connectivity issues, ensuring optimal support experiences for users. The role requires excellent communication skills and proficiency in handling Windows operating systems and mobile devices. Benefits include a performance bonus and the ability to work from home.

Benefits

Work From Home

Performance Bonus

Qualifications

• Proven experience in T1 support with a strong ability to diagnose and resolve general hardware and software glitches.
• Advanced proficiency in the Windows OS environment and the full Office 365 software suite.
• Direct experience configuring iPhone and Android devices for enterprise use.

Responsibilities

• Provide support and troubleshooting for Windows laptops, specifically Lenovo models.
• Assist users with iPhone and Android devices, including connecting them to emails and calendars.
• Manage and troubleshoot docking station setups, including dual-screen configurations.

Skills

Troubleshooting

Communication

Cultural Awareness

Windows OS

Office 365

Tools

Lenovo Laptops

iPhone

Android Devices

Job description

We are seeking a highly relational and communicative Tier 1 Tech Support Specialist to provide essential technical assistance to our client. In this role, you will be the first point of contact for troubleshooting hardware, software, and connectivity issues. The ideal candidate possesses excellent cultural awareness and the ability to patiently guide users through physical technical fixes over the phone, ensuring minimal downtime and a positive support experience.

Responsibilities

• Provide support and troubleshooting for Windows laptops, specifically Lenovo models
• Assist users with iPhone and Android devices, including connecting them to emails, calendars, and Multi-Factor Authentication (MFA)
• Manage and troubleshoot docking station setups, including dual-screen configurations, keyboards, and mice
• Answer and resolve general Tier 1 support issues received over the phone
• Identify and troubleshoot general network connectivity issues to ensure consistent access to company resources

Qualifications

• Proven experience in T1 support with a strong ability to diagnose and resolve general hardware and software glitches
• Advanced proficiency in the Windows OS environment and the full Office 365 software suite, including Outlook, Teams, and OneDrive
• Direct experience configuring iPhone and Android devices for enterprise use, specifically managing email sync and MFA (Multi-Factor Authentication) security protocols
• Ability to troubleshoot Lenovo laptops and complex physical setups like dual-screen docking stations
• Prior experience providing technical support within the Construction industry is considered a significant advantage
• Must have the ability to clearly walk non-technical users through physical hardware fixes over the phone

Benefits

• Work From Home
• Performance Bonus