Tech-Savvy Customer Care Pro for Smart Home Gear

Clearsource Bpo; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service provider in South Africa is seeking a Customer Care Specialist to provide technical product support for premium products. Ideal candidates will have strong problem-solving skills, experience in customer support, and a focus on delivering exceptional customer experience. This role includes responsibilities like assisting with troubleshooting and ensuring customer satisfaction. The company provides competitive salary and benefits including medical aid and retirement fund.

Benefits

Medical Aid

Retirement Fund

Risk Policy (Funeral, Life & Disability Cover)

Qualifications

• 1+ year of experience in a call center or customer support role.
• Experience with troubleshooting or problem-solving, preferably with technology or smart devices.

Responsibilities

• Assist customers with inquiries about product features and troubleshooting issues.
• Diagnose and resolve issues with a combination of customer input and app-provided data.
• Ensure each interaction is handled with patience and care, making the customer feel valued.

Skills

Problem-solving

Customer experience focus

Strong English communication skills

Education

High school diploma (or equivalent)

Job description

A leading customer service provider in South Africa is seeking a Customer Care Specialist to provide technical product support for premium products. Ideal candidates will have strong problem-solving skills, experience in customer support, and a focus on delivering exceptional customer experience. This role includes responsibilities like assisting with troubleshooting and ensuring customer satisfaction. The company provides competitive salary and benefits including medical aid and retirement fund.