Tech Partner

Schneider Electric - Global; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading energy management firm in Johannesburg is seeking an IT Support Specialist to provide desk-side and remote support services. The ideal candidate should have over 5 years of end user support experience and a degree in computer science. Responsibilities include hardware support, asset tracking, and event technical support. Join us to make an impact with your career!

Qualifications

• 5+ years end user support experience in different platforms.
• Graduated from at least university (4+ years) related with computer science.

Responsibilities

• Provide Desk Side support services to end users.
• Manage HW Break & Fix support services.
• Assure CMDB is updated for equipment.
• Provide technical support for events.

Skills

ITSM tools

End user support experience

Microsoft certification

VIP user support

Education

Bachelor's degree in computer science

Job description

What will you do?

• Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
• Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.
• Provide Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
• Provide Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.
• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
• Provide physical on-site and/or remote support services for end users in remote locations.
• Provide on-site support for any activities for server maintenance upgrades.
• Provide L1 support for audio/ visual equipment.
• Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users.
• Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, Smartphones/Tablets and other mutually agreed and defined devices.
• Coordinate with external vendors for service to location infrastructure components.
• Provide installation / relocation / disposal of network printers.
• Provide secure location for storage of on-site tapes.

What skills and capabilities will make you successful?

• Ability to work in flexible hours depends on need
• Experienced with ITSM tools.
• Experienced with VIP users support
• Microsoft certified professional

Who will you report to?

• Cluster IT Manager

What qualifications will make you successful for this role?

• 5+ years end user support experience in different platforms
• Graduated from at least university (4+ years) related with computer science

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. Schneider Electric values inclusion, mastery, purpose, action, curiosity and teamwork as guiding principles. IMPACT reflects our commitment to turning sustainability ambition into actions and to supporting business success.

We are looking for IMPACT Makers—exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification and digitization.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150,000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities regardless of race, religion, color, gender, disability, national origin, age, military status, sexual orientation, marital status, or any other legally protected characteristic.

What qualifications will make you successful for this role?

• 5+ years end user support experience in different platforms
• Graduated from at least university (4+ years) related with computer science

You must submit an online application to be considered for any position with us. This position will be posted until filled.