Tech Officer: NFO Customer Facing

Telkom; Wes-Kaap; On-site; ZAR 89,000 - 156,000; Full time

Job summary

Telkom Openserve is seeking a Tech Officer: NFO Customer Facing to perform installations, recoveries, and maintenance of customer premises equipment on the Openserve network, delivering a positive customer experience. The role involves coordinating with multiple stakeholders and ensuring timely test and programming of equipment.

The position requires stewardship of safety standards, documentation, and on-site/off-site activities with occasional travel within the Western Cape region.

Qualifications

• 6 months to 1 year relevant experience.
• Valid Driver's license and willingness to travel.

Responsibilities

• Installations and recoveries of customer premises equipment.
• Repairs and maintenance of equipment.
• Plan and analyse installation/recovery requests.
• Liaise with key role players.
• Obtain materials and tools as required.
• Perform functionality tests and programming.
• Conclude steps and update CLICK system.
• Maintain customer relations and provide progress updates.
• Ensure compliance with safety and quality standards.
• Complete documentation and reporting.

Skills

Tech equipment

Cable network

Communication

Planning

Organising

Computer literacy

Problem solving

Education

National Certificate (Grade 12) / National Senior Certificate

Internally, NQF 3: Grade 11 or N3

Job description

Structural Information

Job number: 10030432

Job title: Tech Officer: NFO Customer Facing

Job grade: OP1

Group/ BU: Openserve

Division: Openserve

Span of control: 0

Reports to: Management

REM Functional Area: Technical

Core Description

To perform installations and recoveries as well as repairs and maintenance of the entire range of customer premises equipment on the Openserve network to create a positive customer experience.

Job Responsibilities

OUTPUT 1

Installed/ Recovered Equipment

SUB-OUTPUTS

• Receive installation/ recovery details
• Analyse and plan request for installation/ recovery
• Liaise with key role players
• Obtain material/ tools as required
• Install/ Recover equipment
• Perform functionality test/programming
• Obtain installation clearance
• Conclude process steps on CLICK

RANGE

• Business Voice and Non-Voice Systems
• Single Line products and accessories
• Modems
• TM (Telkom Mobile)
• Onsite/remote programming
• Payphone equipment
• Indoor/Outdoor Cabling (Copper and Optic fibre)
• LAN
• Cable Distribution Points
• Value added products
• Field trails/ Ad hoc projects
• Quality
• Inspections/ surveys

OUTPUT 2

Repaired/ Maintained Equipment

SUB-OUTPUTS

• Receive repair/ maintenance details
• Analyse and plan request for repairs/ maintenance
• Liaise with key role players
• Obtain material/tools as required
• Repair/ Maintain equipment
• Perform functional test/ programming
• Obtain repairs/ maintenance clearance
• Conclude process steps on CLICK

RANGE

• Business Voice and Non-Voice Systems
• Single Line products and accessories
• Modems
• TM (Telkom Mobile)
• Onsite/remote programming
• Payphone equipment
• Indoor/ Outdoor Cabling (Copper and Optic fibre)
• LAN
• Cable Distribution Points
• Value added products
• Field trails/ Ad hoc projects
• Quality
• Inspections/ surveys

OUTPUT 3

Established and Maintained Customer Relations/ Liaison/ Consulting

SUB-OUTPUTS

• Liaise with customer/ other key role players
• Establish professional relationships
• Advise customer on progress of job
• Conclude process steps on CLICK
• Ensure positive customer experience*

RANGE

• Customers
• Technical specialists
• Support offices
• Vendors
• Service providers
• Openserve sections

OUTPUT 4

Performed compliances

SUB-OUTPUTS

• Receive request for compliances
• Complete compliances

RANGE

• CLICK
• Quality/Photo Quality
• Vehicles
• SHE
• ESS
• Leave
• BCOE
• Tool kit
• Equipment
• Stock

OUTPUT 5

Processed/ Provided Documentation

SUB-OUTPUTS

• Obtain documentation
• Update/ verify record
• Complete and/or submit documentation

RANGE

• Reports
• Inspection Forms
• Damage/ Accident Reports
• TBI Reports /IE195
• Loss Control Forms
• Key Control/ IE219
• Commissioning/ Decommissioning Reports
• Webforce/ Unibase
• Power Records
• Inspections/ surveys

OUTPUT 6

Co-ordinated and maintained resources

SUB-OUTPUTS

• Determine resource requirements
• Inspect resources
• Acquire/ Replace/ Service/ Maintain Resources

RANGE

• Vehicle
• Cell phone
• Toolkit
• Test Gear
• Stock
• CPE
• PPE

OUTPUT 7

Performed Routines

SUB-OUTPUTS

• Facilitate site access by making required arrangements/ Ensure prior arrangements are made to gain access to site
• Inspect resource and equipment
• Check Dust Filter
• Check Alarm display
• Complete applicable required administration
• Complete App uploads Take photos and upload via app for routines
• Update Work Order
• Provide any recommendations if relevant
• Observe/ report any discrepancies wrt general housekeeping at the site

RANGE

• Access Network Technologies
• Wireless technologies
• Buildings and Sites with routines requirement

Core Competencies

FUNCTIONAL KNOWLEDGE

• Single Line/ Broadband/ Mobile Technologies; Business Voice and Non-Voice products; Installation/ Maintenance/ repair procedures; Network infrastructure; Policies and Procedures; SHE Standards

Functional Skills

• Technical equipment handling; Cable network; Communicating; Planning; Organising; Computer Literacy; Technical problem solving

ATTITUDES/ LEADERSHIP COMPETENCIES

• Customer orientated; Analytical; Problem solving; Initiative; Teamwork; Quality awareness

Education

NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate

OR (Internal) NQF 3: School/ College/ Trade Certificates e.g. Grade 11 or N3 and relevant modular training

Experience

6 months/ 1 Year relevant experience

1 year experience

Additional Information

• Experience in Network Field Operations.

Special Requirements

• Valid Drivers license
• Prepared to travel and stay out overnight

Physical Requirements

• Colour Vision
• Work Outside
• Work at Heights
• Work in Confined Spaces

Key Stakeholders

• As per customer on site behaviour/ NPS guidelines