Tech Officer & Junior Customer Engineer — Remote Hardware Support

BCXP; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions provider in South Africa is seeking a Jnr Customer Engineer to deliver routine hardware services and support. The ideal candidate will have a Grade 12 National Diploma, 2 years of experience in the retail environment, and certifications like COMPTIA or MCSA. This role involves working closely with teams to ensure service level agreements are met and may require local travel. Candidates must have a valid driver's license and a reliable vehicle.

Qualifications

• Minimum 2 years’ experience in hardware installation within the Retail Environment.
• Ability to work extended / long hours as required.
• Drivers License and Reliable Vehicle are required.

Responsibilities

• Provision of routine hardware service and remote diagnostic activities.
• Execute defined tasks related to operating and controlling installed hardware and software.
• Drive SLA effectively and efficiently.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 National Diploma

Tools

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE)

Linux LPIC (1 and 2)

CompTIA Linux+

Job description

A technology solutions provider in South Africa is seeking a Jnr Customer Engineer to deliver routine hardware services and support. The ideal candidate will have a Grade 12 National Diploma, 2 years of experience in the retail environment, and certifications like COMPTIA or MCSA. This role involves working closely with teams to ensure service level agreements are met and may require local travel. Candidates must have a valid driver's license and a reliable vehicle.