Tech Officer & Junior Customer Engineer — Remote Hardware Support

BCXP; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions provider in Sandton seeks a Tech Officer: Jnr Customer Engineer to provide routine hardware services and support. You will be responsible for maintaining hardware, managing service levels, and assisting technicians. Candidates should have a National Diploma and at least 2 years' experience in the retail environment. Required certifications include COMPTIA and MCSA/MCSE. A valid driver's license and reliable vehicle are mandatory, and local travel is required for this role.

Qualifications

• 2 years of experience installing hardware solutions in a retail environment.
• Valid certifications in Microsoft and Linux technologies.
• Reliable vehicle and driver's license required.

Responsibilities

• Provision of routine hardware service or remote diagnostic activities under supervision.
• Maintain the configuration management system including the CMDB.
• Support fellow technicians telephonically using provided tools.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 National Diploma

Tools

Remote tools and customer software packages

Job description

A technology solutions provider in Sandton seeks a Tech Officer: Jnr Customer Engineer to provide routine hardware services and support. You will be responsible for maintaining hardware, managing service levels, and assisting technicians. Candidates should have a National Diploma and at least 2 years' experience in the retail environment. Required certifications include COMPTIA and MCSA/MCSE. A valid driver's license and reliable vehicle are mandatory, and local travel is required for this role.