Tech Officer & Junior Customer Engineer — Remote Hardware Support

BCXP; Mthatha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology service provider based in Mthatha is seeking a Junior Customer Engineer to provide routine hardware services and remote diagnostics under supervision. The ideal candidate should have at least 2 years of experience installing hardware solutions in a retail environment and possess relevant certifications like COMPTIA and MCSA. This role requires travel and a valid driver's license. The position emphasizes teamwork, problem-solving, and strong customer service skills.

Qualifications

• Minimum 2 years' experience installing hardware solutions.
• Experience in retail environment required.
• Reliable vehicle and driver's license necessary.

Responsibilities

• Perform routine hardware service and remote diagnostics.
• Maintain configuration management system and database.
• Drive service level agreements (SLA) effectively.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 National Diploma

Tools

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE)

Linux LPIC (1 and 2)

Job description

A technology service provider based in Mthatha is seeking a Junior Customer Engineer to provide routine hardware services and remote diagnostics under supervision. The ideal candidate should have at least 2 years of experience installing hardware solutions in a retail environment and possess relevant certifications like COMPTIA and MCSA. This role requires travel and a valid driver's license. The position emphasizes teamwork, problem-solving, and strong customer service skills.