Tech Officer: Jnr System Engineer (KZN)

BCX Zambia; Durban; Hybrid; ZAR 300 000 - 450 000; Full time

Job summary

An IT services company is looking for a Technical Support Specialist in Durban to provide operational support and installation for VMWare and Microsoft-based infrastructure. This role requires effective troubleshooting abilities, teamwork, and communication skills while ensuring minimal disruption to clients' operations. Candidates should possess at least an NQF 4: Grade 12 National Diploma and 2 years of relevant IT support experience, as well as certifications in VEEAM, VMWare, and more. The position offers a hybrid working model and requires a valid driver's license.

Qualifications

• 2 years’ experience in a cloud and platform support field within a complex organization.
• Valid Drivers license.
• Ability to work extended hours as required.

Responsibilities

• Plan and implement system changes with minimal disruption to clients.
• Coordinate technical resolutions for service disruptions.
• Assist in project delivery and documentation.

Skills

Communication

ICT Knowledge

Infrastructure Management

Teamwork

Troubleshooting

Education

NQF 4: Grade 12 National Diploma

Tools

VEEAM

VMWare

Linux Certification (CompTIA Linux, LPIC)

Microsoft Certifications

Job description

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Date: 1 Dec 2025

Location: Umhlanga Rocks, KwaZulu Natal, ZA

Company: BCXP

Business Unit CPS Department EIS Reports To Manager: DC South Grade OP2

Core Description

Under general supervision, responsible for installation and operational support of VMWare & Microsoft based infrastructure and related back-end systems

Key Deliverables / Primary Functions

• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• the requirements of being part of a 24x7 on-call operation
• Effectively executes all related tasks within the support areas with the focus on SLA management and delivery against these
• VMWare based infrastructure support
• Documentation/Technical Authoring
• Hardware/Software Installation
• Systems Testing and Quality Assurance
• Patching, software updates and deployment of business applications

Core Functional Skills & Capabilities

• Communication
• ICT Knowledge
• Infrastructure Management
• Teamwork
• Troubleshooting

Core Behavioural Competencies

• Analysing
• Applying expertise & Technology
• Culture Match
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Job Match
• Working with people

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Experience

Additional Education -Preferred /Advantage

2 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)

Certifications

• VEEAM
• VMWare
• Linux Certification (CompTIA Linux, LPIC)
• Microsoft Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Valid Drivers license
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Hybrid Remote Worker

Apply now »