Tech Officer: Jnr Customer Engineer (FS)

BCX Zambia; Wes-Kaap; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A technology services provider in South Africa is seeking a technician to provide routine hardware services and remote diagnostics under supervision. Responsibilities include maintaining configuration management systems and supporting fellow technicians with installations and troubleshooting. The ideal candidate should hold a Grade 12 National Diploma and possess 2 years' experience in hardware solutions within a retail environment, along with relevant certifications. Travel and a valid driver's license are required.

Qualifications

• Minimum 2 years’ experience in attending to, and installing hardware solutions within the Retail Environment.

Responsibilities

• Provision of routine hardware service and remote diagnostics under supervision.
• Maintain the configuration management system and database (CMDB).
• Execute installation and removal of hardware/software per plans.
• Support technicians using remote tools and customer software.

Skills

ICT Knowledge

Technology Consulting

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 National Diploma

Tools

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE)

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+

Job description

Apply now »

Date: 12 Dec 2025

Location: Brackenfell, Western Cape, ZA

Company: BCXP

Business Unit: CPS

Department: Field Services

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

• ICT Knowledge
• Technology Consulting
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies

• Working with people
• Following instructions & procedures
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Achieving personal work goals & objectives
• Culture Match
• Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education - Preferred / Advantage

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

• COMPTIA
• Microsoft Systems Associate or Engineer (MCSA or MCSE)
• Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+

Special Requirements / Employment Condition

• Required to travel locally
• Drivers Licence and Reliable Vehicle - both required
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Client Roaming
• Billable

Apply now »