Tech Officer: Jnr Customer Engineer (FS)

BCX Zambia; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology services provider in Pretoria is seeking a technician to provide routine hardware services and remote diagnostics. The role requires a minimum NQF 4: Grade 12 National Diploma and at least 2 years of experience in hardware solutions. Candidates should possess ICT knowledge, ability to travel locally, and hold a valid driver's license. Essential certifications include COMPTIA and Microsoft MCSA. The position demands effective collaboration and adherence to service level agreements, ensuring high customer satisfaction.

Qualifications

• Minimum 2 years' experience in attending to and installing hardware solutions in the Retail Environment.

Responsibilities

• Maintain the configuration management system and CMDB.
• Perform tasks related to operating and controlling installed hardware and software.
• Install or remove hardware and software following specified instructions.

Skills

ICT Knowledge

Technology Consulting

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 National Diploma

Tools

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE)

Linux LPIC (1 and 2)

Job description

Date

12 Dec 2025

Location

Pretoria, Gauteng, ZA

Company

BCXP

Business Unit

CPS

Department

Field Services

Reports to

Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

• ICT Knowledge
• Technology Consulting
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies

• Working with people
• Following instructions & procedures
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Achieving personal work goals & objectives
• Culture Match
• Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

• COMPTIA
• Microsoft Systems Associate or Engineer (MCSA or MCSE)
• Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Special Requirements / Employment Condition

• Required to travel locally
• Drivers Licence and Reliable Vehicle - both required
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Client Roaming
• Billable