Tech Officer: Jnr Customer Engineer (DWM) - Fixed Term Contract

BCXP; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology company in Johannesburg seeks a Junior Customer Engineer under a fixed-term contract. The role involves maintaining computer systems, resolving incidents, and providing customer service. Candidates should have a Grade 12 diploma, 1 year of IT support experience, and required certifications. A driver's license and reliable vehicle are also necessary.

Qualifications

• 1 year experience in IT end user support with SLA call management.

Responsibilities

• Provide technical assistance and maintenance of computer systems.
• Implement preventative and proactive maintenance.
• Perform root cause analysis and troubleshooting.

Skills

Hardware/Software Installation

Customer Service

Hardware Troubleshooting

Problem solving

Education

NQF 4: Grade 12 National Diploma

NQF 4: Grade 12 National Diploma in Information Technology

Tools

A+

N+

ITIL Service Management Certification

CCNA/E

MCSA/E

Job description

Tech Officer: Jnr Customer Engineer (DWM) - Fixed Term Contract

To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.

Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.

Key Deliverables / Primary Functions

• Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
• Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).
• Perform root cause analysis and troubleshooting across systems to resolve incidents.
• Engage and liaise with all personnel, including VIP personnel.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
• Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.

Core Functional Skills & Capabilities

Hardware/Software Installation and management

Customer Service

Hardware Troubleshooting

Problem solving

Core Behavioural Competencies

Job Match

Coping with pressures & setbacks

Working with people

Presenting and Communicating information

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

NQF 4: Grade 12 National Diploma in Information Technology

Experience

1 years’ experience in IT end user support with an understanding of SLA call management on different service desks.

Certifications

A+

N+

Certification in ITIL Service Management and Service Delivery modules

ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)

HP, Dell, Lenovo, Mustek products will be advantageous

Level of Engagement & Span of Control

Engagement will all levels within the organisation, internal and external to the business

Special Requirements / Employment Condition

Drivers Licence and Reliable Vehicle - both required