Tech Officer : Jnr Customer Engineer(Dwm) - Fixed Term Contract

Bcxp; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology services provider in Gauteng seeks a Jnr Customer Engineer to deliver technical assistance and support for computer systems and audiovisual equipment. Responsibilities include preventive maintenance, incident resolution, and client communication. The ideal candidate has a Grade 12 diploma and at least one year of IT support experience, with relevant certifications being advantageous. Hybrid working environment offered.

Qualifications

• 1 year's experience in IT end user support with an understanding of SLA call management.
• A+ and N+ certifications required.
• Familiarity with HP, Dell, Lenovo products advantageous.

Responsibilities

• Provide technical assistance for systems and equipment.
• Implement maintenance and monitor systems for clients.
• Resolve incidents and perform troubleshooting.

Skills

Customer Service

Problem solving

Hardware Troubleshooting

Hardware / Software Installation

Education

NQF 4: Grade 12 National Diploma

NQF 4: Grade 12 National Diploma in Information Technology

Tools

ITIL Service Management

CCNA / E

MCSA / E

Job description

Tech Officer : Jnr Customer Engineer(DWM) - Fixed Term Contract

To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment's etc.

Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.

Key Deliverables / Primary Functions

• Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
• Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).
• Perform root cause analysis and troubleshooting across systems to resolve incidents.
• Engage and liaise with all personnel, including VIP personnel.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
• Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.

Core Functional Skills & Capabilities

• Hardware / Software Installation and management
• Customer Service
• Hardware Troubleshooting
• Problem solving

Core Behavioural Competencies

• Job Match
• Coping with pressures & setbacks
• Working with people
• Presenting and Communicating information

Minimum Qualifications

NQF 4 : Grade 12 National Diploma

Additional Education - Preferred / Advantage

NQF 4 : Grade 12 National Diploma in Information Technology

Experience

1 years' experience in IT end user support with an understanding of SLA call management on different service desks.

Certifications

• A+
• N+
• Certification in ITIL Service Management and Service Delivery modules
• ICT International Certifications in Back Office and / or Networking (such as CCNA / E, MCSA / E)
• HP, Dell, Lenovo, Mustek products will be advantageous

Level of Engagement & Span of Control

Engagement will all levels within the organisation, internal and external to the business

Special Requirements / Employment Condition

• Drivers Licence and Reliable Vehicle - both required
• Willing to travel

Working Shifts

Willingness to be on standby

Workplace / Physical Requirements

Hybrid Remote Worker

Billable

BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements.

We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.

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