Tech Officer: Jnr Customer Engineer(DWM)

BCX Zambia; Cape Town; Hybrid; ZAR 120,000 - 180,000; Full time

Job summary

A leading tech firm in Cape Town is looking for an IT Support Technician. This role involves technical assistance, maintenance of computer systems, and ensuring client satisfaction. Candidates should have a National Diploma and relevant certifications such as A+ and N+. The position offers hybrid working conditions and requires a driver's license and willingness to travel.

Qualifications

• 1 year experience in IT end user support.
• Understanding of SLA call management on different service desks.

Responsibilities

• Provide technical assistance and maintenance of computer systems.
• Implement and maintain monitoring sets for all clients.
• Assist with 1st and 2nd level EUM support.

Skills

Hardware/Software Installation and management

Customer Service

Hardware Troubleshooting

Problem solving

Education

NQF 4: Grade 12 National Diploma

NQF 4: Grade 12 National Diploma in Information Technology

Tools

A+

N+

Certification in ITIL Service Management

CCNA/E

MCSA/E

Job description

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Date: 6 Aug 2025

Location: Cape Town, Western Cape, ZA

Company: BCXP

Business unit, Department, Reporting

Business Unit Operate Department Digital Workplace Management (DWM) Job grade OP2

Core Description

To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.

Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.

Key Deliverables / Primary Functions

• Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
• Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).
• Perform root cause analysis and troubleshooting across systems to resolve incidents.
• Engage and liaise with all personnel, including VIP personnel.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
• Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.
  
  

Core Functional Skills & Capabilities

Hardware/Software Installation and management

Customer Service

Hardware Troubleshooting

Problem solving

Core Behavioural Competencies

Job Match

Coping with pressures & setbacks

Delivering Results & Meeting customer expectations

Working with people

Presenting and Communicating information

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

NQF 4: Grade 12 National Diploma in Information Technology

Experience

1 years’ experience in IT end user support with an understanding of SLA call management on different service desks.

Certifications

A+

N+

Certification in ITIL Service Management and Service Delivery modules

ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)

HP, Dell, Lenovo, Mustek products will be advantageous

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Engagement will all levels within the organisation, internal and external to the business

Special Requirements / Employment Condition

Drivers Licence and Reliable Vehicle - both required

Willing to travel

Working Shifts

Willingness to be on standby

Workplace / Physical Requirements

Hybrid Remote Worker

Billable

Apply now »