Tech Officer: Customer Engineer (DWM) - Gauteng, Vereeniging

BCX Zambia; Vereeniging; Hybrid; ZAR 180 000 - 220 000; Full time

Job summary

A technology services provider in Vereeniging is seeking a skilled IT support technician to deliver technical assistance and maintenance for computer systems and audio visual equipment. Candidates should have a Grade 12 National Diploma and 2 years of IT support experience. The role involves providing remote support, managing incidents, and engaging with clients. A driver's license and willingness to travel are required. This position supports a hybrid working model.

Qualifications

• 2 years of IT end-user support experience with SLA call management.
• Strong understanding of hardware and software troubleshooting.
• Ability to engage with VIPs and manage service requests.

Responsibilities

• Provide technical assistance and maintenance of systems and equipment.
• Implement preventive and proactive maintenance for clients.
• Assist with 1st and 2nd level end-user support.

Skills

Hardware/Software Installation and Management

Customer Orientation

Hardware Troubleshooting

Problem Solving

Education

NQF 4: Grade 12 National Diploma

NQF 6: 3-year Degree/Diploma in Information Technology

Tools

A+

N+

ITIL Service Management

CCNA/E

MCSA/E

Job description

Date: 31 Oct 2025

Location: Vereeniging, Gauteng, ZA

Company: BCXP

Business Unit: Operate

Department: Digital Workplace Management (DWM)

Job Grade: OP1

Core Description

Provide technical assistance and maintenance of computer systems, logistical support, and audio visual equipment. Service activities include installation, discontinuance, relocation, diagnosis, and emergency repair, while minimising equipment downtime and ensuring client satisfaction. Manage Services Administration on Office 365, Mimecast, and backup solutions, and liaise with third‑party vendors to resolve incidents.

Key Deliverables / Primary Functions

• Implement preventive and proactive maintenance, deploying and maintaining monitoring for all clients (Node Device, CPU, DiskSpace, Memory).
• Utilise monitoring tools accurately to maintain awareness and control of hardware and software.
• Engage and liaise with all personnel, including VIPs.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of incidents and service requests, ensuring resolution and providing continuous feedback, including root‑cause analysis across systems.
• Assist with 1st and 2nd level end‑user support, including application and device troubleshooting and support, extending to audio visual equipment.
• Use approved remote management tools to provide remote support for end‑user devices and troubleshoot applications and devices.

Core Functional Skills & Capabilities

• Hardware/Software Installation and Management
• Customer Orientation
• Hardware Troubleshooting
• Problem Solving

Core Behavioural Competencies

• Job Match
• Coping with pressures & setbacks
• Delivering results & meeting customer expectations
• Presenting and communicating information
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education – Preferred / Advantage

• NQF 6: 3‑year Degree/Diploma/ National Diploma in Information Technology

Experience

2 years of IT end‑user support experience with an understanding of SLA call management across multiple service desks.

Certifications

• A+
• N+
• ITIL Service Management and Service Delivery modules
• ICT International Certifications in Back Office and/or Networking (e.g., CCNA/E, MCSA/E)
• Experience with HP, Dell, Lenovo, Mustek products will be advantageous

Special Requirements / Employment Condition

• Driver’s licence and reliable vehicle required
• Willingness to travel
• Willingness to assist ad‑hoc
• Willingness to be on standby
• Working shifts

Workplace / Physical Requirements

Hybrid remote worker, billable.

BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.