Tech Officer : Call Desk Consultant

Bcx; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading tech company in Cape Town is seeking a client support technician to provide remote assistance and resolve technical issues for clients. The ideal candidate will have at least 2 years of experience in hardware solutions within a retail environment, along with relevant IT certifications. This is a full-time client-based position with potential for extended hours.

Qualifications

• Minimum 2-years' experience in hardware solutions within the Retail Environment.
• Applicable industry certification will be an advantage.

Responsibilities

• Remotely investigating technical issues for clients.
• Following up on outstanding queries as per SLA.
• Redirecting problems to correct resources.
• Identifying recurring problems and escalating them to management.

Skills

ICT Knowledge

Technology Consulting

Problem solving

Communication

Customer Focus

Education

NQF 4: Grade 12

Tools

CompTIA A+

Microsoft Systems Associate or Engineer (MCSA or MCSE)

Linux LPIC (1 and 2)

Certified Linux Administrator or CompTIA Linux+

Job description

Business unit, Department, Reporting Business Unit: CPS Department: Field Services Core Description: Provides remote support and assistance to BCX clients.

Determining root cause and finding appropriate solutions that satisfy the client's needs.

Responsibilities

• Remotely investigating technical issues for the client and providing resolution.
• Following up on all outstanding queries timeously as per the SLA per client.
• Redirecting any problems or incidents that may occur to the correct resource.
• Identifying and escalating recurring problems and situations to both the management team.
• Tracking and routing logged problems and requests.
• Updating resolved incidents on the call logging system.
• Ensuring the highest level of accuracy and professionalism is maintained when engaging with clients.

Core Functional Skills & Capabilities

• ICT Knowledge
• Technology Consulting
• Problem solving
• Communication
• Customer Focus

Core Behavioural Competencies

• Deciding & Initiating Action
• Working with people
• Delivering Results & Meeting customer expectations
• Applying expertise & Technology
• Culture Match
• Job Match

Minimum Qualifications

• OR NQF 4: Grade 12

Additional Education - Preferred / Advantage

Not specified.

Experience

• Minimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail Environment.

Certifications

• Applicable industry certification will be an advantage.
• CompTIA A+
• Microsoft Systems Associate or Engineer (MCSA or MCSE)
• Linux LPIC (1 and 2)
• Certified Linux Administrator or CompTIA Linux+

Professional Memberships in Relevant Industry

Not specified.

Level of Engagement & Span of Control

Not specified.

Special Requirements / Employment Condition

• Ability to work extended / long hours as and when required.
• Workplace / Physical Requirements: Full-time Client Based Position Billable.

Workplace / Physical Requirements

Full-time Client Based Position Billable.