Tech Help Engineer (Lv1) – Starters & Leavers

Travelopia; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A travel service provider in Cape Town is seeking a Tech Help Engineer Lv1 to provide IT support across head office and branches. The ideal candidate will have over 2 years of IT support experience, focusing on hardware, software, and networking technologies. Responsibilities include configuring IT systems, troubleshooting user issues, and maintaining asset registers. Excellent communication and troubleshooting skills are essential for this role.

Qualifications

• 2+ years IT support experience in hardware, software, and networking.
• Knowledge of LAN, WAN, Wireless technologies.
• Experience in desktop support and client interaction.

Responsibilities

• Provide IT hardware and software support across head office and branches.
• Configure and maintain IT systems including networking and printers.
• Monitor IT systems and perform proactive troubleshooting.

Skills

Troubleshooting and problem-solving

IT infrastructure understanding

Communication skills

Organizational skills

Education

Matric with Maths

Tools

Microsoft Office 365

Active Directory

Networking tools (LAN/WAN/Wireless)

Job description

Tech Help Engineer Lv1 Starters Leavers in Cape Town

Tech Help Engineer Lv1 role with responsibilities across IT hardware/software support for head office and branches. Includes active directory, networking (LAN/WAN/Wireless), printers, asset register management, and security setups.

Key Responsibilities

• Provide IT hardware and software support across head office and branches.
• Assist users with Workstations, Office 365, Vision Pro, WMS, Antivirus, Backups, POS systems, and Windows environments.
• Configure and maintain IT systems including Active Directory, networking, and printers.
• Maintain and update the Asset Register and user configurations.
• Deploy and document firewall, Microsoft, and security setups.
• Monitor IT systems, perform proactive troubleshooting, and ensure rapid resolution of user issues.

Qualifications & Experience

• Matric with Maths.
• 2+ years IT support experience (hardware, software, networking).
• Knowledge of LAN, WAN, Wireless, Phones, Printers, Remote Support, Microsoft infrastructure, Active Directory, Office 365.
• Experience in desktop support, endpoint security, and client interaction.

Skills & Attributes

• Strong troubleshooting and problem-solving ability.
• Good understanding of IT infrastructure, Microsoft applications, and basic security (FW, IPS, EPS).
• Excellent communication, interpersonal, and organizational skills.
• Ability to work under pressure, meet deadlines, and document technical work.

Note: This listing may include regional restrictions and advertiser notes indicating regional eligibility.

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