Team Manager- SP Back Office

Sigma Connected Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading outsourcing consulting firm in Cape Town is looking for a Team Manager to lead a team of Customer Advisors. The role involves driving operational performance, coaching employees, and ensuring compliance with regulatory standards. Candidates should have strong leadership qualities, excellent analytical skills, and be proficient in KPIs. This position offers full-time employment with various benefits, including medical insurance and career development opportunities.

Benefits

Medical insurance covering doctor visits

Career development and internal promotion opportunities

Monthly and annual awards with prizes

Employee Assistance Program (EAP)

Transportation benefits including shuttle services

Qualifications

• Experience in coaching and mentoring teams.
• Familiarity with KPIs such as customer satisfaction and efficiency.
• Confident leader who thrives in dynamic environments.

Responsibilities

• Lead a team of Customer Advisors to drive operational performance.
• Manage staff through continuous communication and motivation.
• Coach and develop the team into a high-performance culture.

Skills

Strong technical ability

Leadership qualities

Knowledge of KPI management

Coaching experience

Strong analytical skills

Problem-solving skills

Strong communication skills

Education

Matric (Grade 12) or equivalent qualification

Job description

Join to apply for the Team Manager role at Sigma Connected Group.

Team Leader

As a Team Leader, you will lead a team of Customer Advisors, drive operational performance, ensure regulatory compliance, and focus on treating customers fairly. You will report directly to the Service Delivery Manager.

What Your Day-to-Day Will Look Like

You will coach and develop the team into a high‑performance culture, manage staff through continuous communication, feedback and motivation, set and review KPIs, resolve people‑related issues, and maintain high standards of professionalism and compliance. You will also oversee staffing needs, productivity, quality and ensure that targets and client service level agreements are met.

What Amazing People Will Bring To The Role

Strong technical ability, leadership qualities, knowledge of KPI management, agent performance, scheduling, and Microsoft Office. Experience in coaching, mentoring, handling escalations, driving performance and a background in operational processes and regulatory compliance.

Requirements

• Matric (Grade 12) or equivalent qualification
• Proficient in basic Excel
• Strong analytical and problem‑solving skills
• Understanding of operational processes and regulatory compliance
• Experience in coaching and mentoring teams
• Experience handling escalations and driving performance
• Familiarity with KPIs such as customer satisfaction, efficiency and treating customers fairly
• Strong coaching experience
• Good auditing skills
• Strong resilience under pressure
• Good command of the English language (written and verbal)
• Confident leader who thrives in pressured, dynamic environments
• Knowledge of IR / HR processes
• Effective communication across all levels of the organization

Benefits

• 3 consecutive recognitions by the Sunday Times as a Best Place to Work
• Career development and internal promotion opportunities
• Monthly, quarterly and annual awards with prizes
• Employee Assistance Program (EAP) and Mental Health First Aiders
• Tree in the Sigma Forest after probation to monitor carbon footprint
• Medical insurance covering doctor visits, optometrist appointments, dental assistance, funeral cover and group life cover
• Transportation benefits including shuttle services
• Internal social media platform for collaboration
• Commitment to an equal, diverse and inclusive workplace

How to Apply

Apply via ICIMS. If you meet the criteria, we will proceed with shortlisting and begin your application process. Referrals increase your chances of interview by 2x.

Information

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other
• Industry: Outsourcing and Offshoring Consulting

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