Team Manager: Outbound Call Centre: Financial Services

Isilumko Staffing; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency is seeking a Team Manager for the Outbound Sales Team in Cape Town. The role focuses on managing short-term insurance sales consultants, ensuring sales targets are met and team members are motivated. Ideal candidates will have at least 3 years of team management experience in sales and a background in financial services. Apply with a detailed CV to the provided email.

Qualifications

• Minimum of 3 years’ team management experience in a sales environment.
• At least 2 years’ experience in a call-centre environment (Outbound).
• Financial Services experience in a sales-oriented environment.

Responsibilities

• Take day-to-day management of the team of Sales Consultants.
• Monitor and manage sales targets and staff productivity.
• Coach and develop the team into a high-performance culture.

Skills

Team motivation techniques

Performance management

Staff development

Sales performance monitoring

Education

Matric (or equivalent qualification)

Job description

Team Manager: Outbound Sales Team: Financial Services: Cape Town

Your role will include taking responsibility for the day-to-day management of a team of Short-term Insurance Sales Consultants in the Contact Centre. It is a first line management role that controls, manages and motivates the team of Sales Consultants including the monitoring and attainment of sales targets, staff productivity, quality and compliance adherence, staff development, training and coaching and general staff performance management and administration

Your experience should include:

• Agreed set goals with team members covering performance, quality and development areas
• Apply effective motivational techniques
• Manage incentive budgets
• Focus on career and skills development of team members
• Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
• Vesting and training of new Consultants in the contact centre
• Briefing and readiness to deliver on projects and campaigns
• Drive the achievement of project and campaign targets
• Escalate call resolution and provision of project and campaign related answers
• Manage liaison with project and campaign management team
• Manage and maintain focused and highly motivated team members
• Coach and develop team into a high-performance culture
• Manage staffing needs, productivity and quality
• Monitor contribution to target (CTT) figures
• Adherence to legislation
• Manage capacity
• Manage Complaints
• Manage application of call structure guidelines

Required Qualifications & Experience:

• Matric (or equivalent qualification)
• Minimum of 3 years’ team management experience in a sales environment
• Minimum of at least 2 years’ experience in a call-centre environment (Outbound)
• Financial Services experience (Long-term insurance and within a sales-oriented environment)
• Sales experience
• Practical experience of IR processes is critical to the role

Knowledge and skills:

• Vast knowledge of first line management practices
• Knowledge of contact centre systems and processes
• Business Processes and Rules
• Principles of teamwork e.g. stress management, team and individual motivation, best practices knowledge.
• Performance management knowledge - individual and group
• Dimensions of Management and IR

Apply:

• Feedback l Communication will only be with shortlisted candidates
• Please email a detailed CV in application to: [e-mail]