Team Manager – Contact Centre Sales

University of Fort Hare; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services provider is seeking a Team Manager in South Africa to lead and manage a team of Sales Consultants in a dynamic contact center. The role emphasizes driving sales performance, ensuring adherence to quality standards, and fostering a high-performance culture. Candidates should have a minimum of 3 years' experience in team management within a sales environment, along with strong communication and organizational abilities. This position offers a basic salary plus commission and contributes to meaningful career growth.

Qualifications

• Minimum 3 years’ experience in team management within a sales environment.
• At least 2 years’ experience in an outbound call centre.
• Background in financial services or insurance will be advantageous.

Responsibilities

• Lead and manage a team of Sales Consultants.
• Drive sales performance and ensure quality standards.
• Support staff career growth and handle performance management.

Skills

First-line management practices

Communication skills

Organisational ability

Coaching and development

Teamwork principles

Job description

R30 000 Basic Plus Commission (Medical aid)

About the Company

Our client a well-established financial services provider, dedicated to providing customers with accessible and effective financial solutions. They are driven by a passion for empowering people to make confident financial decisions and achieve long-term success.

About the Role

The Team Manager will be responsible for leading and managing a team of Sales Consultants within a dynamic contact centre environment. The role focuses on driving sales performance, ensuring quality and compliance standards are met, developing team capabilities, and fostering a high-performance culture.

Key Responsibilities

• Set and manage clear performance, quality and development goals for team members.
• Motivate and coach the team to achieve and exceed sales targets.
• Manage incentive programs and budgets.
• Oversee onboarding and training for new consultants.
• Support staff career growth and skills development.
• Handle people‑related issues including absenteeism, performance management and disciplinary processes.
• Monitor productivity, quality and compliance adherence.
• Manage capacity, complaints and call structure adherence.
• Collaborate with project and campaign management teams to ensure readiness and target achievement.
• Build and maintain a motivated, results‑driven sales team.

Requirements

• Minimum 3 years’ experience in team management within a sales environment.
• At least 2 years’ experience in an outbound call centre.
• Background in financial services or insurance will be advantageous.
• Sound understanding of IR processes.

Knowledge and Skills

• Strong grasp of first‑line management practices.
• Familiarity with contact centre systems, procedures and performance management tools.
• Knowledge of business processes, teamwork principles and staff motivation techniques.
• Ability to handle pressure and manage diverse teams effectively.
• Resilience and results orientation.
• Excellent communication and interpersonal skills.
• Strong planning and organisational ability.
• Collaborative leadership style with a focus on coaching and development.
• Commitment to continuous improvement and operational excellence.