Team Leader Telesales -Discovery Connect -JHB

Discovery Limited; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services firm in Johannesburg is seeking a Team Leader for Telesales to manage a team of sales consultants. You will be responsible for driving performance, managing team dynamics, and handling elevated client issues. The ideal candidate must have at least 4 years of outbound/inbound experience and 3 years in a leadership role. This position offers a dynamic environment and a chance to inspire and support your team.

Responsibilities

• Lead and manage a team of 10 – 12 telesales agents.
• Drive team to achieve sales targets and manage performance.
• Assist with interviews and role plays.
• Handle elevated queries.

Skills

Excellent verbal and numeric communication skills

Sales Orientated

Quality driven

Attention to detail

Strong Leadership skills

Problem solving skills

Stress tolerance

Ability to work within a team and drive team culture

Education

4 years outbound/ Inbound experience

3 years Team Leader/leadership experience

Computer literate - MS Office

Regulatory Exam and NQF 5 FAIS credits

BCOMM or related degree

Job description

Team Leader Telesales -Discovery Connect -JHB

Business Unit: DCM Distribution

Function: Call Center / Contact Center

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Job Description

The successful candidate will be expected to lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 10 – 12 telesales agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• Quality driven
• Attention to detail
• Strong Leadership skills
• Problem solving skills
• Stress tolerance
• Ability to work within a team and drive team culture

Qualification & Experience

• 4 years outbound/ Inbound experience – essential
• 3 years Team Leader/leadership experience – Non negotiable
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.