Team Leader Telesales

45B528F9-17Ae-44A1-A5D8-Cb7Bf7Bb1Cf3; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading contact center in Gauteng is seeking a Team Leader to guide a telesales team. The successful candidate will manage performance, coach the team, and drive sales targets. Essential requirements include 4 years of outbound/inbound experience and 3 years in a leadership role. Strong leadership, communication skills, and proficiency in MS Office are crucial for this role.

Qualifications

• Grade 12 is essential.
• 4 years outbound/inbound experience is necessary.
• 3 years team leader/leadership experience is non-negotiable.
• Must be proficient in English (writing, reading, speaking).
• Computer literate in MS Office, especially Excel.

Responsibilities

• Lead and manage a team of telesales agents.
• Performance management, coaching, and development.
• Drive team to achieve sales targets.
• Assess consultants' calls and conduct quality assurance.
• Assist with interviews and role plays.
• Manage the relationship between brokers.

Skills

Excellent verbal and numeric communication skills

Sales oriented

Quality driven

Strong leadership skills

Problem solving skills

Excellent time management skills

Education

Grade 12

4 years outbound/inbound experience

3 years team leader/leadership experience

Proficient in English

Computer literate – MS Office

BCOMM or related degree

Tools

Microsoft Excel

Job description

Business Unit

DCM Distribution

Function

Call Center / Contact Center

Date

17 Nov

Overview

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client's first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Job Description

The successful candidate will be expected to lead, manage and guide a team of Telesales consultants to reach required targets.

Key Purpose

To lead, manage and guide a team of Telesales consultants to reach required targets.

Key Outputs

• Leading and managing a team of telesales agents.
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and be accountable for team's overall sales targets.
• Assessment of consultants' calls – QA.
• Assisting with interviews & role plays.
• Dealing with elevated queries / problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Personal Attributes and Skills

• Excellent verbal and numeric communication skills.
• Sales orientated.
• Quality driven.
• People-focused.
• Attention to detail.
• Strong interpersonal skills.
• Strong leadership skills.
• Problem solving skills.
• Decision making skills.
• Stress tolerance.
• Excellent time management skills.
• Organizational awareness.
• Ability to work within a team and drive team culture.

Qualification & Experience

• Grade 12 – essential.
• 4 years outbound / inbound experience – essential.
• 3 years team leader / leadership experience – non negotiable.
• Proficient in English – essential (writing, reading, speaking).
• Bi-lingual – advantage (writing, reading, speaking).
• Computer literate – MS Office, especially Excel – essential.
• Regulatory Exam and NQF 5 FAIS credits.
• BCOMM or related degree will be advantageous.

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.