Team Leader Service

Discovery Limited; Sandton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading short-term insurance provider in South Africa is seeking an Insure Team Leader to manage a team of Executive service consultants. The role requires leading VIP service for brokers and clients, ensuring growth in new business and retention. Candidates must have a FAIS qualification, experience in short-term insurance servicing, and demonstrated leadership in a call centre environment. This position offers a dynamic work setting and opportunities for personal and professional growth.

Qualifications

• 3 years’ experience in an advisory role within a short term insurance environment is essential.
• Minimum of 2 years’ leadership in a call centre environment or acting as 2IC is essential.
• Experience in short-term insurance servicing is required.

Responsibilities

• Lead a team of Executive service consultants providing VIP service to brokers and clients.
• Handle escalated queries from stakeholders and report on team performance.
• Conduct call coaching and quality audits within teams.

Skills

Team leadership

Client relationship management

Insurance knowledge

Communication skills

Education

Matric

Full FAIS qualification Short term Insurance

RE5 for representative

Class of business certificate

Continuous Professional Development (CPD) certificate

Degree

Job description

Discovery – Insure Team Leader Servicing – Short Term Insurance

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

To lead a team of Executive service consultants who provide a multi-faceted and VIP service with ongoing support to brokers and clients, including the growth of new business, increase of in-force premium, retention and claims following a loss or incident of a portfolio and Vitality drive support.

Building of strong and management of strong relationships focussing on service and claims support.

Areas of responsibility may include but not limited to

• Full line management function within scope of role
• Work allocation to the teams
• Reporting to management on Ops dashboard and team stats
• Escalated query handling from various stakeholders
• Reporting to various stakeholders on business
• Call quality audits on own teams
• Call coaching
• Goal setting per advisor
• Monthly 1:1’s and performance discussions

Education and Experience

• Matric (Essential)
• Full FAIS qualification Short term Insurance (Essential)
• RE5 for representative (Essential)
• Class of business certificate (Essential and/or advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
• 3 years’ experience in an advisory role within a short term insurance environment (Essential)
• 2 years’ short-term insurance servicing experience
• Minimum of 2 year’s leadership in a call centre environment or acting as 2IC (Essential)
• Degree (Advantageous)

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.