Team Leader - Sales Fulfilment Team

Callforce; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading BPO service provider in Johannesburg seeks a Team Leader for the Sales Fulfilment Team. Responsibilities include overseeing operations, managing team dynamics, and optimizing sales processes. Ideal candidates will have at least 2 years of customer service experience and 1-3 years of relevant sales experience. This role offers a competitive salary between R12 000 and R15 000 per month, contributing to impactful job creation.

Qualifications

• 2+ years of experience in a customer service role.
• 1-3 years previous sales experience or relevant experience.
• Excellent Excel skills.

Responsibilities

• Oversee day-to-day sales fulfilment operations.
• Provide supervision and training to ensure correct order capture.
• Manage team schedules and workflow assignments.
• Optimize processes to improve sales to activation ratio.
• Manage relationships with key stakeholders.

Skills

Customer service experience

Sales experience

Excel skills

Education

Grade 12 / Matric

Job description

Team Leader - Sales Fulfilment Team

CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.

Job Summary

As the Sales Fulfilment Lead, you are responsible for overseeing the day-to-day Sales fulfilment Operations. This includes managing and scheduling the SFF team in both JHB and KZN to improve the sales to activation ratio. Manage the relationship with the various stakeholders to improve the delivery times & overall activations. Quick thinker who takes a hand‑on approach to problem‑solving.

Always looking for more efficient, cost-effective ways of getting things done while keeping in line with our strategic anchors and values.

Key responsibilities

• Work directly with the Operations Team to manage the team.
• Provide adequate supervision, coaching and training to employees to ensure orders are captured correctly, accurately, and efficiently.
• Ensure completion of team schedules and workflow assignments.
• Closely manage all the different reasons for sales not activated.
• Manage relationships with key stakeholders e.g. warehouse, courier, logistics team, SFF.
• Ensure that the team is aligned to increase sales to activation ratio above 80%
• Continuous optimization of current processes.
• Provide regular feedback to Operations team on the obstacles and issues around rejected sales and help bridge this gap.

Requirements and Qualifications

• Grade 12 / Matric
• 2+ years or experience in a customer service role
• 1 – 3 years previous sales experience / relevant experience in this specific role.
• Excellent excel skills

Salary

Salary : R12 000 – R15 000

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.