Team Leader: Quality Assurance & Insights - Operational Delivery

Capitec Bank; Bellville; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading financial services provider in Bellville is seeking a team leader for Operational System Support. The role involves overseeing operations, managing teams, and enhancing service delivery. The ideal candidate has at least 3-5 years of experience in quality management and is proficient in stakeholder engagement. This position demands effective leadership and strong problem-solving skills. Join us to make a significant contribution to our operations.

Qualifications

• Minimum of 3 - 5 years’ experience in Quality management.
• Minimum 3 years’ experience in leading a team in a fast-paced environment.
• Stakeholder relationship engagement and management experience.

Responsibilities

• Lead a functional team in Operational System Support.
• Oversee work within the Business Support Center.
• Provide subject matter expertise to influence decision making.

Skills

Analytical Skills

Attention to Detail

Communication Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Decision making skills

Influencing Skills

Interpersonal & Relationship management Skills

Leadership Skills

Negotiation skills

Planning, organising and coordination skills

Presentation Skills

Problem solving skills

Project Management Skills (Methodology Specific)

Reporting Skills

Education

Grade 12 National Certificate / Vocational

A relevant qualification in Business Administration or Project Management

Bachelor's Degree in AWS Data Analytics Speciality or Project Management

A relevant degree in Information Technology

Job description

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Purpose Statement

To lead a designated functional team in Operational System Support, prioritising and overseeing work within the Business Support Center and provide subject matter expertise and actionable insights that will influence decision making and improve service delivery across BSC that are aligned with the objectives, plans, processes and standards of the Operational System Support Department.

Experience

Minimum/Ideal

• Minimum of 3 - 5 years’ experience in Quality management or a relative field in an innovative environment.
• Minimum 3 years’ experience in leading a team in a fast‑paced environment.

Function specific experience

• Stakeholder relationship engagement and management.
• Responsible for delivery in a high performing, continuous development environment.
• Experience in managing large teams and complex projects.
• Proficiency in Amazon Connect or related speech analytics tools.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational.
• A relevant qualification in Business Administration or Project Management.

Qualifications (Ideal or Preferred)

• Bachelor's Degree in AWS Data Analytics Speciality or Project Management.
• A relevant degree in Information Technology.

Knowledge

Minimum/Ideal

• Regulatory requirements, compliance standards in an operational environment.
• Basic data analytics.
• People/team leadership practices and principles.
• General operations management practices and principles and stakeholder and client management.
• HR principles and processes.
• Client service principles and practices.
• Liaising with 3rd party providers.

Skills

• Analytical Skills.
• Attention to Detail.
• Communication Skills.
• Computer Literacy (MS Word, MS Excel, MS Outlook).
• Decision making skills.
• Influencing Skills.
• Interpersonal & Relationship management Skills.
• Leadership Skills.
• Negotiation skills.
• Planning, organising and coordination skills.
• Presentation Skills.
• Problem solving skills.
• Project Management Skills (Methodology Specific).
• Reporting Skills.

Conditions of Employment

• Clear criminal and credit record.

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.