Team Leader : Proactive Health

Che Leigh Personnel Consultants; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare consulting firm in South Africa is looking for a proactive individual to oversee operational management of wellness services. The ideal candidate will have a health-related degree, be client-focused, and possess extensive knowledge of wellness promotion. Responsibilities include managing wellness benefits, training network providers, and ensuring compliance with industry standards. This position offers competitive compensation along with medical and provident fund benefits.

Qualifications

• Health related degree or equivalent qualification is essential.
• Registered with the applicable council or association.
• Extensive knowledge about wellness and health promotion is required.

Responsibilities

• Manage operational wellness benefits in Medical Schemes.
• Drive and manage training for network providers.
• Monthly and quarterly reporting for compliance.

Skills

Health promotion knowledge

Client-focused approach

Team management

Data analysis

Training and development

Education

Health related degree (Biokinetics, Dietetics, Nursing Science)

Health Coaching qualification and Accreditation

Job description

Purpose of the Job

Proactive Health will be responsible for the operational management of the preventative health and wellness services within Corporate wellness.

This position is aimed at a dynamic, performance‑oriented and client‑focused individual who can deliver quality output whilst at the same time working effectively with people both internally and externally.

Duties & Responsibilities

• Responsible for the operational management of the wellness benefits in Medical Schemes: Physical activity, Nutrition, Lifestyle coaching, Wellness app, Maternity benefit, Physical Activity and Nutrition
• Managing the strategic growth and maintenance of the dietitian and biokineticist provider networks.
• Proactively drive and manage the training and development of the relevant network providers.
• Responsible for query escalations and resolution including benefit preauthorisation's and claims queries.
• Oversee the compliance management and progress of all beneficiaries on the respective benefits, and ensure appropriate communication is provided to members.
• Responsible for the enhancement and benchmarking of benefits as well as developing training material and updating forms, protocol, process flows, provider manuals and system changes.
• Monthly and quarterly reporting.
• Review and ensure compliance to industry best practice protocols annually.
• Assist with the development and support the lifestyle coaching strategy.
• Build the Universal Coach network.
• Oversee the planning, driving and tracking of the lifestyle coaching programmes.
• Ensure coaching programme processes and timelines are adhered to.
• Data analysis and reporting.
• Research industry trends and present recommendations for app enhancement.
• Research and content development for inclusion in the app.
• Conduct UAT and provide feedback as per set timelines.
• Manage the process of procurement and distribution of the maternity bag benefit.
• Manage the performance of all reporting team members, providing support, training and coaching where required.
• Assess training needs of team members and provide recommendations on the nature and extent of training required.
• Monitor time and attendance and leave of team members on a monthly basis.
• Schedule weekly team meetings to ensure open and clear communication to all team members.
• Continuously work towards a positive working team environment, and provide suggestions / practical steps to encourage this compliance responsibilities.
• Conduct standard operating procedure and ideal workflow review on an annual basis.
• Continuously research on current and new Corporate Wellness services.
• Manage the annual review and approval of departmental collateral.

Desired Experience & Qualification

• Health related degree e.g. Biokinetics, Dietetics or Nursing Science or Health Coaching qualification and Accreditation.
• Registered with the applicable council / board / association.
• Extensive knowledge about physical activity, nutrition, wellness and health promotion.
• Previous wellness benefit experience will be beneficial.

Market related with medical and provident fund benefits.

Interested?