Team Leader MTA

Old Mutual; Bloemfontein; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in Bloemfontein is seeking a Team Leader to manage underwriting professionals. This role involves overseeing compliance, enhancing service delivery, and ensuring organizational policies are followed. The ideal candidate has a background in commercial underwriting with 3-5 years of experience. This position requires strong leadership and the ability to foster a high-performance culture among team members.

Qualifications

• Matric and / or equivalent.
• Diploma and / or equivalent NQF Level 6 qualification in general insurance.
• 3 - 5 years’ experience in Commercial Underwriting / Insurance Industry.
• 1 - 2 years’ experience in managing a team of Underwriters would be advantageous.

Responsibilities

• Lead a team of underwriters to develop a profitable portfolio of risks.
• Manage the team’s delivery by allocating work according to complexity.
• Oversee data entry and processes to ensure the team adequately manages workloads.
• Liaise with the Sales teams for customer feedback to improve processes.

Skills

Accounting

Budget Management

Change Management

Data Compilation

Executing Plans

Financial Acumen

Legal Practices

Management Reporting

Numerical Aptitude

Oral Communications

Policies & Procedures

Presenting Solutions

Professional Presentation

Risk Management

Servant Leadership

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Job description

Job title : Team Leader MTA

Job Location : Free State, Bloemfontein

Deadline : December 30, 2025

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Job Description

• Exciting Opportunity Available at OMI Bloemfontein! We are Looking for a Team Leader.

Purpose

• Manages several underwriting professionals. Reviews and ensures conformance with underwriting policies, guidelines, and procedures by subordinate underwriters. Recommends changes in underwriting policies and procedures. Underwrites the large or more complex risks or provides final approval for those underwritten by subordinates.

Responsibilities

• Lead a team of underwriters to develop a profitable portfolio of risks
• Manage the team’s delivery by allocating work according to complexity of the request and underwriter mandates.
• Oversee data entry and processes and ensure the team adequately manages their workloads by setting targets and adjusting priorities according to seasonal volume variations.
• Review policy information, quote submissions, endorsements and renewal information that is captured into the in‑house systems to evaluate whether the team interpret and implement decisions based on organisational rating guides that are within their defined mandate.
• Liaise with the Sales teams to ensure that their customers are pleased with the service provided and to take on performance feedback to improve current processes.
• Represent the Underwriting Support team to relevant governance groups and co‑ordinate audit activities as well as manage subsequent team actions.
• Manage the compliance reporting on a monthly basis for the Specialty and RI lines of business.

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.

Quality people practices

• Align own behavior with the organization culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.
• Manage the team’s performance.
• Actively promote a culture of learning and high-performance culture amongst team members.

Job Requirement [Experience & Skills]

• Matric and / or equivalent
• Diploma and / or equivalent NQF Level 6 qualification in general insurance.
• 3 – 5 years’ experience in Commercial Underwriting / Insurance Industry.
• 1 – 2 years’ experience in managing a team of Underwriters would be advantageous.
• Strategic
• Customer
• Collaboration
• Leading with Influence
• Innovation
• Personal Mastery
• Executing

Skills

• Accounting, Budget Management, Change Management, Data Compilation, Executing Plans, Financial Acumen, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Policies & Procedures, Presenting Solutions, Professional Presentation, Risk Management, Servant Leadership

Competencies

• Action Oriented
• Business Insight
• Communicates Effectively
• Decision Quality
• Ensures Accountability
• Financial Acumen
• Instills Trust
• Manages Complexity

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

• 02 September 2025