Team Leader: Lead a World‑Class Contact Center Team

Sanlam; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services provider in South Africa is seeking a candidate with extensive experience in call centers to drive leads and manage a world-class team. The role requires strong analytical and problem-solving skills, effective communication, and a proven track record in leadership. Ideal candidates will possess a Grade 12 qualification and a leadership qualification is advantageous. Join a company committed to diversity and transformation.

Benefits

Opportunities for growth and development

Qualifications

• Minimum 3 years in the STI environment.
• Minimum 3 years in the Emergency Call centre / Call centre.

Responsibilities

• Drive leads and service targets.
• Develop and build a world‑class team.
• Coach staff and ensure quality and compliance.

Skills

Leadership abilities

Analytical skills

Communication skills

Problem-solving skills

Organisational skills

Education

Grade 12/Standard 10/NQF 4

Leadership qualification

Job description

A leading financial services provider in South Africa is seeking a candidate with extensive experience in call centers to drive leads and manage a world-class team. The role requires strong analytical and problem-solving skills, effective communication, and a proven track record in leadership. Ideal candidates will possess a Grade 12 qualification and a leadership qualification is advantageous. Join a company committed to diversity and transformation.