Team Leader - Insurance

Lmp Recruit; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency in Cape Town seeks a Senior Team Lead to manage a small team in a regulated environment. The role focuses on administration, compliance, and reporting, requiring 6+ years of experience and a strong command of Excel, Word, and CRM systems. The ideal candidate is organised, analytical, and an effective communicator. This position offers a structured environment with opportunities for growth.

Qualifications

• 6+ years in administration / compliance in a regulated industry.
• Team leader or supervisor experience (call centre or BPO a plus).

Responsibilities

• Lead a small team (Sales Supervisor + Broker & Agent Support).
• Keep processes tight and teams accountable.
• Manage existing processes / Implement new processes.
• Oversee compliance, administration, reporting, and CRM analysis.
• Ensure agent vetting, onboarding, and training meets FAIS, CPD, POPIA, FICA standards.
• Work directly with the Director to support operational delivery.

Skills

Strong with Excel

Strong with Word

CRM systems

Business writing

Highly organised

Analytical

Clear communicator

Education

Matric

Job description

Overview

Senior Team Lead

Cape Town | R35,000 CTC | Full-time

Are you currently a Team Leader or Supervisor working in a highly regulated environment such as Call Centre / BPO / Financial Services & Insurance / Telecom / or Energy & Utilities and are ready for your next step?

Our client is looking for a people and process-driven professional who can easily adapt and apply their experience of working in a highly regulated type of environment directly into this role.

This role isnt about selling its about making the engine run smoothly behind the scenes through providing high-level administration and reporting, co-ordinating sales campaigns, providing sales support and manage aspects of compliance.

Why this role?

This is a well-defined role with processes already in place. Youll step into a structured environment with room to grow and lead. A great fit for someone whos hands-on, admin-focused, and thrives on getting things done right.

What Youll Do

• Lead a small team (Sales Supervisor + Broker & Agent Support)
• Keep processes tight and teams accountable
• Manage existing processes / Implement new processes
• Oversee compliance, administration, reporting, and CRM analysis
• Ensure agent vetting, onboarding, and training meets FAIS, CPD, POPIA, FICA standards
• Work directly with the Director to support operational delivery
• Matric
• 6+ years in administration / compliance in a regulated industry
• Team leader or supervisor experience (call centre or BPO a plus)
• Strong with Excel, Word, CRM systems & business writing
• Highly organised, analytical, and clear communicator

What You Bring

• Matric
• 6+ years in administration / compliance in a regulated industry
• Team leader or supervisor experience (call centre or BPO a plus)
• Strong with Excel, Word, CRM systems & business writing
• Highly organised, analytical, and clear communicator