Team Leader I : Avu

University Of Johannesburg; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading educational institution in Pretoria seeks an AV Support Supervisor to manage the AV support team and ensure effective operation of AV systems across the campus. The ideal candidate will possess strong technical skills, relevant certifications, and team management experience. This role is essential for maintaining and enhancing the university's audio-visual services. Applicants must submit a detailed CV and relevant qualifications by the deadline.

Qualifications

• Grade 12 with an IT Diploma / Certificate (NQF 6).
• Three to five years' support of AV equipment.
• Experience in writing and compiling AV reports.

Responsibilities

• Supervise and manage an AV support team.
• Troubleshoot and resolve AV system problems.
• Train end users on AV technologies.

Skills

Audio Visual systems repairs

Customer service

Conflict resolution

Time management

Communication

Education

IT Diploma / Certificate (NQF 6)

AV Certification (e.g. Crestron / AMX)

Tools

AV equipment

IT systems

Job description

Advert Reference

Advert reference : uj_

Job Summary

• Advert status : OnlineApply by : 26 September
• Position Summary Industry : Education & TrainingJob category : Education and TrainingCampus : Auckland Park Kingsway CampusContract : PermanentRemuneration : Market RelatedEE position : EELevel : SkilledIntroductionThe University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided by its bold UJ Strategy, which emphasises Societal Impact and Sustainability, Global Footprint and Partnerships, and Technology for the Future.

Mission and Vision

Committed to transformative change, UJ's mission is "To transform and serve humanity through innovation and the collective and collaborative pursuit of knowledge." The University is guided by the vision of building "An international university of choice, anchored in Africa and the global south, dynamically shaping a sustainable future".

Job Description

Job description "Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act (Act 13 of), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University. For more information, please review the following link : Justice / Criminal / NRSOJob Specification : The Information Communication Systems (ICS) Division is the central Information Technology Services division of the University of Johannesburg tasked with Planning, Implementation and Support of core IT systems within the university.

ICS is driven by a vision to be an IT services provider of choice for all of UJ's communities and a credible partner in the delivery of the university's strategic goals. Embedded in IC S's vision is a mission to make sound IT investment decisions that are aligned to the university's strategic direction, provide leadership in the effective and efficient use of IT within UJ, ensure a reliable and secure IT service across all UJ's campuses while maintaining a motivated and highly skilled workforce that is able to address UJ's current and future IT needs.

Responsibilities

• Supervise and manage an AV support team in a high volume Shared Service unit to achieve operational outcomes.
• Manage the day-to-day work activities of the team, including timelines, expected customer experience, rostering and prioritising and allocating tasks.
• Supervise repairs and routine cleaning of AV equipment.
• Troubleshoot and resolve AV system problems in all venues.
• Ensure adherence and enforcement to the Incident and Service Request processes.
• Ensure adherence to the SLA for Incidents and Service Requests.
• Ensure that AV hardware is installed and maintained according to project schedules and operational timelines.
• Ensure implementation and maintenance of AV solutions.
• Identification of UJ venues that require AV upgrades and installation.
• Ensure proper functionality and physical safety of the equipment temporarily and permanently deployed in venues.
• Collaborate with IC S teams to efficiently and effectively complete AV integration maintenance.
• Ensure safety of AV storerooms and equipment therein by controlling access to the storerooms, recording and uploading inventory registers.
• Conduct General Administration : Ensure the safekeeping of AV equipment in venues.
• Maintain an asset register in the respective lecture venues on campus.
• Train End Users on AV technologies in UJ venues.
• Training and mentoring of Interns and Student Assistants.
• Spile Instructional AV user guides.
• Assist with compilation of the AV asset register.
• Ensure asset control by tracking asset distribution accurately.
• Conduct assessments of venues recently upgraded and provide required sign-offs.
• Conduct Venue and AV Equipment Audits (weekly, monthly, quarterly and class readiness).
• Collaborate with IC S teams to ensure AV Service Delivery.
• Attending Campus Operational engagements.
• Keeping up-to-date technically and applying new knowledge to your job.

People Management

Effective human resource management. Supervise the AV support maintenance team. Hold regular team meetings with team. Train AV support staff in the usage and maintenance of AV equipment. Monitor and control overtime expenditure.

Qualifications

• Grade 12 with an IT Diploma / Certificate (NQF 6)
• AV Certification (e.g. Creston / AMX / Kramer / Extron / AVIXA AV Essentials, Audio Visual Design, Integration and Installation certification (InfoComm / AVIXA)
• Three to five years' support of AV equipment. Three to five years' team supervision experience. Two years' customer service experience. Three to five years' experience in writing and compiling AV reports for projects and operations.

Key Competencies and Behavioural Attributes

• Knowledge of Audio Visual systems repairs and maintenance.
• Audio Visual equipment design, installation, configuration, setup and operation IT to AV hardware integration and AV programming.
• Application of schedules and how to interpret it.
• Occupational Health and Safety.
• ITIL Processes and Methodologies.
• Ability to manage time and resources.
• Ability to communicate clearly and efficiently to people on various levels.
• Ability to handle conflict efficiently.
• Ability to compile schedules for staff members.
• Ability to persist with tasks until completion.
• Ability to train new AVS staff and users of AV equipment.

Recommendations

Electronics Certificate. Any other AV systems maintenance qualification will be considered. Team Lead or Supervisory experience. Experience of Audio-Visual Support within the Higher Education environment.

Working Hours

• Weekdays Campus SWC Morning : 07 : 30 Afternoon / Evening : 14 : 00
• Weekends and Public Holidays : 07 : 00

Enquiries

Enquiries regarding job content : Ms. Nthabiseng Segole (Manager : Audio Visual Unit) at Tel : Enquiries regarding remuneration and benefits : Mrs. Presheka Padayachey (HCM Business Partner) at Tel : Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post.

Application Requirements

Please also attach the following : a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and / or a portfolio of your creative output. If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details : / or email. Candidates may be subjected to appropriate psychometric testing and other selection instruments. In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups.

As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.

For more information, please review the following link : Justice / Criminal / NRSO. The outcome of such an assessment may have an impact upon possible employment with the University.