Team Leader (Debt Collection - Municipal & Government)

Scorpex Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm in Johannesburg is hiring a Team Leader for Debt Collection within Municipal and Government sectors. The successful candidate will lead a team, ensuring effective campaign strategies, adherence to Service Level Agreements, and meeting collection targets. Essential skills include understanding predictive diallers, management experience, and proficiency in developing action plans for delinquent accounts. This position involves close team collaboration and monitoring for optimal performance.

Qualifications

• Experience in managing teams in debt collection.
• Proficiency in using predictive diallers and strategic planning.
• Ability to analyse data and implement action plans.

Responsibilities

• Lead and manage team performance in debt collection.
• Ensure adherence to deadlines and quality assurance.
• Conduct dialler coaching and monitor operations.

Skills

Understanding Excalibur

Predictive dialler skills

Campaign building experience

Team management

Job description

SUMMARY

Team Leader (Debt Collection - Municipal & Government)

POSITION INFO

• TEAM LEADER X 2 (Municipalities/Government)
• Understanding Excalibur and strategy
• Skill set on predictive dialler, campaign building and managing big teams
• To analyse unsatisfactory items and implement action plans
• Ensure all deadlines are met
• Analyse and document for quality assurance
• To work closely with the team to ensure the team has sufficient phone coverage in relation
• To requests for leave and any schedule changes
• Meet and exceed all targets
• Conduct telephone monitoring and dialler couching sessions to ensure efficient collections
• Ensure all policies and Service Level Agreements are adhered to
• Ensure that reports to Clients are produced in a concise and accurate format, timeously
• Review delinquent accounts and develop strategies to ensure successful collections
• Monitor and actions plans for Right Party