Team Leader - Commercial Tied-1

Old Mutual Insure Limited; Pretoria; Sur place; ZAR 900 000 - 1 300 000; Plein temps

Résumé du poste

Old Mutual Insure Limited in Pretoria is seeking a dynamic Sales Manager to lead a team of Tied Agents across designated area(s). You will provide leadership, direction and drive toward annual sales targets and profitability for the team within the region.

You will ensure policy adherence, develop talent, coach for high performance, monitor performance, and identify new business opportunities while maintaining top customer service standards and governance.

Qualifications

• Grade 12 or National Senior Certificate.
• FAIS compliance in Non-life Commercial product category is required.

Responsabilités

• Manage a sales team of Tied Agents in designated area(s).
• Lead and drive sales targets and profitability for the team.
• Ensure policy compliance and governance within region.
• Develop people through performance development discussions and regular check-ins.
• Set up training sessions and provide coaching to improve performance.
• Track sales, performance, and service levels against targets.
• Identify new business opportunities and expand market reach.

Connaissances

Customer Focused

Collaboration

Execution

Innovation

Leading with influence

Personal Mastery

Strategic Skills

Business Insight

Formation

Grade 12 or National Senior Certificate

FAIS Compliant – Non-life Commercial product

Description du poste

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description Manage a sales team of Tied Agents in their designated area(s). They contribute towards the leadership, direction and sales targets for these Tied Agents in the specific provinces. They are accountable for the sales targets and profitability of the team over periods of up to a year.

A - Risk Management

Ensure that all policies, processes, controls and procedures are well communicated, understood and followed by agents within own region. Keep agents up to date with changes to any policies, processes, controls and procedures. Communicate and train tied-members on consequences of failure to adhere to required policies and procedures. Continuously emphasize the importance of compliance to legislations, governance and company policies.

B - People Development & Management

Nurture a culture of high performance through initiating performance development discussions with Tied Agents and setting up actionable plans. Manage poor performance through direct communication and following company standards where matters need to be escalated. Act as first point of contact for any team complaints and problems within mandated area

C – Mentorship & Training

Foster good relationships with tied agents and set up regular check-ins to manage queries, concerns and celebrating sucesses Encourage employees to bring forth new ideas on training materials and content Set up regular training sessions where current issues and obstacles can be discussed and resolved Ensure that continuous feedback are noted down and used to improve current processes and systems Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.

D – Sales Target Achievement

Track sales, sale performance, and cancellations for the Tied Agent team in own area against required targets Review individual Tied Agent performance, ensuring that agreed market segments, productivity, service levels and quality metrics are met.

E – Portfolio Management

Take ownership of achieving business profitability growth targets through meeting client expectations within agreed service levels for sales and servicing Ensure business growth targets are met through innovative sales techniques and superior servicing of portfolio clients Manages overall portfolio profitability of team including claims ratios and cancellations

F – Business Management & Target Setting

Provide input on strategic initiatives to increase tied effectives Assist with transparent communication, implementation and change support to changes in the strategy and operations impacting tied agents Where necessary assist tied agents during sales or complaint interactions

G – Customer Relationship Management

Create and encourage a culture that emphasizes customer service and client priority Continuously be on the lookout for changing client needs, anticipating new client requirements and aligning the proposed service offering accordingly Ensure that while resolving customer complaints and advising client specific solutions Tied Agent’s statutory and legislative knowledge is always up to date and that all actions falls within the governance requirements

H – Business Development

Identify, manage and create new and coordinated business possibilities for the managed area with the aim to expand the existing market. Continuously explore alternative market segmentations within area/region.

Experience, knowledge & skills required

Grade 12 or National Senior Certificate Appropriate Insurance – or Tertiary Qualification FAIS Compliant in Non-life Commercial product category Minimum of 2 years’ in non-life insurance (primarily in Commercial Underwriting) 3 – 5 years’ experience in Direct sales providing business to customer (B2C) solutions

Competencies Customer Focused Collaboration Execution Innovation Leading with influence Personal Mastery Strategic Skills Competencies Builds Effective Teams Business Insight Collaborates Communicates Effectively Decision Quality Directs Work Ensures Accountability Financial Acumen Education Closing Date 12 November 2026 , 23:59

The Old Mutual Story!

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.