Team Leader Coach - Secondment

Discovery; Sandton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading health benefits company in Sandton is seeking a Team Leader Coach to manage and develop a blended team. You will be responsible for performance management and ensuring high service levels. Candidates should have at least 12 months of experience with Discovery Health and possess strong interpersonal and coaching skills. A valid driver's license and reliable car are essential for this role.

Qualifications

• 12 Months Discovery Health experience is essential.
• Valid Driver’s License required.
• Own reliable car necessary.
• Team Leader experience required.

Responsibilities

• Managing a blended team and developing individual performance.
• Ensuring service levels are maintained.
• Handling administrative functions.
• Coaching onsite and resolving escalated queries.
• Building relationships with stakeholders.

Skills

Writing and reporting

Delivering results and meeting customer expectations

Following instructions and procedures

Presenting and communicating information

Adapting and responding to change

Customer Centric

Education

Matric

BCom or related degree

Tools

MS Office

Job description

TEAM LEADER COACH- CORPORATE (Secondment)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

The roles and responsibilities of this role should be seen as flexible in order to meet the challenges of this new and changing environment.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• The roles and responsibilities of this role should be seen as flexible in order to meet the challenges of this new and changing environment.
• This role will be managing a blended team of onsite/ CLO staff with various skills. The role requires the candidate to develop, coach and motivate individuals to excel in performance and service delivery. Responsible for the performance management of staff
• Build the team and identify talent.
• Ensure that the service levels are maintained.
• Handle the administrative functions required.
• Identify quality issues and take corrective steps by actioning quality trends.
• Responsible for doing onsite coaching where applicable and resolving escalated queries.
• Relationship building with internal and external stakeholders to achieve objectives.
• Available to work overtime when required.
• Gathering daily, weekly, and monthly data for internal and external audience

Competencies and Skills

Behavioural Competencies

• Writing and reporting
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Deciding and initiating action
• Presenting and communicating information
• Adapting and responding to change
• Relating and networking
• Working with people
• Diversity management
• Adhering to principles and values
• Persuading and influencing
• Learning and researching knowledge.
• Coping with pressure and setbacks
• Achieving personal work goals and setbacks

Knowledge and Skills

• Discovery Health products and benefit knowledge
• Discovery Health systems
• In-house Scheme Product and process knowledge
• Corporate Services knowledge
• MS Office
• Time Management
• Verbal communication
• Written Communication
• Numeric

Personal Attribute and Skills:

• Customer Centric

Education and Experience

The following requirements are essential:

• Matric
• 12 Months Discovery Health (Essential)
• Valid Driver’s License (Essential)
• Own reliable car (Essential)
• Team Leader experience (Essential)

Advantageous

• BCom or related degree.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.