Team Leader: Business Analytics - Operational Delivery

Capitec Bank; Bellville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading South African banking institution is seeking a Business Analyst Team Lead in Bellville. This role involves leading a team, providing operational insights, and ensuring project delivery aligned with business objectives. The ideal candidate should possess a Grade 12 certificate and relevant tertiary qualification, alongside strong analytical and leadership skills. Experience with Amazon Connect and Jira is advantageous. Competitive conditions of employment apply, including a clear criminal and credit record.

Qualifications

• 5+ years of experience as a Business Analyst in an operational environment.
• 3+ years of team leadership experience in a fast-paced environment.

Responsibilities

• Lead a Business Analysts team and oversee work in client-facing departments.
• Provide subject matter expertise and actionable insights for decision-making.
• Ensure delivery within contracted timelines aligned with departmental objectives.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Decision making skills

Interpersonal & Relationship management Skills

Leadership Skills

Planning, organising and coordination skills

Presentation Skills

Problem solving skills

Project Management Skills (Methodology Specific)

Reporting Skills

Education

Grade 12 National Certificate / Vocational

Relevant tertiary qualification in Business Administration

Bachelor's Degree

Relevant Professional Qualification in Business Analysis or Data Analysis

Tools

Amazon Connect

Jira

Job description

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Purpose Statement

To lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client-facing departments, and provide subject matter expertise and actionable insights to influence decision-making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.

Experience

Minimum/Ideal:

• Minimum of 3 - 5 years’ experience as a Business Analyst in an operational environment.
• Minimum 3 years’ experience in leading a team in a fast-moving environment.

Function specific experience

• Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
• Experience and knowledge of the ETL (extract, transform, load) data flow.
• Experience in handling complex projects.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate
• A relevant tertiary qualification in Business Administration

Qualifications (Ideal or Preferred)

• Bachelor's Degree
• A Relevant Professional Qualification in Business Analysis or Data Analysis

Knowledge

• People/team leadership practices and principles
• General operations management practices and principles and stakeholder and client management
• HR principles and processes.
• Client service principles and practices.
• Liaising with 3rd party providers

Function specific knowledge

• Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards
• Operational Process mapping skills
• Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy
• Proficient in agile project management and Jira.

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Presentation Skills
• Problem solving skills
• Project Management Skills (Methodolgy Specific)
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.