Team Leader Admin & Support

Discovery Limited; Sandton; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Discovery Limited is seeking a Team Leader Administration and Support to supervise the annuity claims and underwriting teams. You will oversee daily workflow, onboarding of new schemes, and monitoring SLAs to ensure high-quality service delivery.

You will lead training, assess competency, generate reporting, and collaborate with the broader business to drive efficiency and performance in a fast-paced employee benefits environment.

Qualifications

• Experience in Claims & Underwriting within Employee Benefits.
• Minimum 5 years working Employee Benefits-Group Risk experience.
• 3–5 years knowledge of Group Risk industry benefit usage and payments.
• Proficiency in MS Office is essential.

Responsibilities

• Oversee daily allocation and monitoring of claims and underwriting workflows.
• Onboarding of new schemes and BE installation communications.
• Authorize and second assess claims to your limits and lead trainings.
• Develop and generate reporting for the division and monitor SLA/KPIs.

Skills

MS Office

Claims & Underwriting

Group Life knowledge

Reporting

Tools

MS Excel

Job description

Team Leader Administration and Support - Claims and Underwriting

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek outand invest in exceptional individuals who understand and support our core purpose, andwhoseownvalues align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-drivenpeople to be their best. As global thought leaders, Discovery is passionate about innovatingin order tonot only achieve financial success, but to ignite positive and meaningful change within our society.

About DiscoveryCorporate &Employee Benefits

Discovery Corporate & Employee Benefits is the first and only employee benefits provider to be shaping employeebehaviour, creating healthier and wealthier workforces. It is an exciting business to be in as wereimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose of the role

The primary function of this role is to effectively manage and supervise a team by using standard processes to ensure the smooth and efficient running of the annuity claims departments operations. Develop strategic and operational plans to drive, lead, and represent all projects and key initiatives impacting the division in support of the objectives of the division. Overseeing resource planning and forecasting for the area to ensure optimal functioning. Ensure the team is operating effectively to achieve maximum service delivery and efficiency standards.

Areas of responsibility may include but not limited to:

• Daily allocation & monitoring of workflow (Underwriting and Claims).
• Ensure that daily registers are updated accordingly and correctly for reporting purposes.
• Onboarding of new schemes, BE & installation FYI communication.
• Authorize and second assess claims to your limits
• Technical & training onboarding for new team members (Including setting up access requirements to your limits).
• On-floor training and upskill new team members and where required.
• Sign off competency profiles.
• Facilitate daily stand-up meetings to ensure that address queries efficiently and monitor our SLA re: claims and underwriting.
• Monitor DPMO, SLA and SPS to derive methods to mitigate this monthly.
• Assist with complex query resolution and identifying root causes for errors.
• Participate and lead one project (agreed upon in the team) annually.
• Lead the process in ensuring that reminders, close case and suspensions are communicated efficiently and timeously.
• Dealing with escalated calls or queries to ensure high quality.
• Developing and generating appropriate reporting in respect of your division to the broader business.
• Overseeing resource planning and forecasting for the area to ensure optimal functioning.
• Ensure the team is operating effectively to achieve maximum service delivery and efficiency standards.
• Dealing with escalated calls or queries to ensure high quality.
• Developing and generating appropriate reporting in respect of your division to the broader business.

Education and Experience

• Intermediate - Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
• Experience specific to Claims & Underwriting.
• Knowledge of the Group Life Product and process knowledge
• Claims and Underwriting processing
• Minimum 5 years working Employee Benefits-Group Risk experience.
• 3 - 5 years Knowledge of Group Risk Industry benefit usage and payments.

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.