Team Leader

Hollard Insurance; Mbombela; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance company in Mpumalanga is seeking an experienced supervisor for their underwriting team. This role involves managing day-to-day operations, ensuring compliance with service standards, and providing operational reporting. The ideal candidate will have strong technical expertise in underwriting and risk analysis, aiming to enhance team performance and customer service standards.

Responsibilities

• Actively supervise the underwriting team.
• Ensure targets are maintained with processing new business.
• Manage compliance with service level agreements.
• Provide necessary financial and operational reporting.
• Provide feedback on achievements and issues.
• Ensure accurate policy transactions and changes.
• Analyse data for risk selection and coverage approval.
• Maintain customer service standards.
• Identify areas for process improvement.
• Provide coaching support to the team.

Job description

Job Purpose

Actively supervise the underwriting team. Organise day-to-day operations by establishing priorities, assigning work and scheduling tasks. Maintain the standards of the underwriting department, thereby enhancing the image of Hollard. Ensure all technical aspects within the underwriting team are adhered to.

Key Responsibilities

• Operations Management: Ensure that targets and standards are maintained with the processing of new business, endorsements, renewals, and post-loss.
• Compliance: Manage compliance with SLA's.
• Reporting: Provide necessary reporting on financial and operational indicators relating to underwriting administration, i.e., daily, weekly operating report, loss ratios, outstanding mail count, motor discount report, renewal comparison report, growth etc.
• Feedback to Senior Management: Provide feedback (reporting) on achievements, pending issues, problems, and suggested recommendations.
• Technical Expertise: Ensure that policy transactions (new business, endorsements, renewals, post loss, cancellations) are issued and changes recorded accurately. Ensure reconciliation and allocation of all premiums received from intermediaries / brokers within the prescribed period.
• Underwriting / Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price.
• Customer Service: Ensure that customer service standards are maintained in accordance with service level agreements.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Coaching and Support: Provide informal and formal coaching support to team.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players.