Team Lead, Pre-Auth Operations & Customer Care

Afrocentric Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare management firm in South Africa is looking for a manager to lead the Hospital Event Management Team. This role focuses on optimizing operations, ensuring compliance, and maintaining exceptional customer experiences in the medical aid industry. Ideal candidates should have significant experience in management and operations, emphasizing strong leadership, stakeholder management, and financial oversight.

Qualifications

• 2-3 years experience in operations within the Medical Aid Industry.
• 2 years experience in management within the Medical Aid Industry (advantageous).
• 2 years Leadership Experience.
• 1 year experience in Quality Assurance, Workforce Planning and Recruitment.
• 2 years Managed Healthcare Operations experience.

Responsibilities

• Manage the Hospital Event Management Team to provide excellent service in all interactions with stakeholders.
• Ensure exceptional customer experiences and compliance to legal standards.
• Manage expenses and identify cost-saving opportunities.
• Implement team operational plans and manage delivery objectives.

Skills

Operations management

Stakeholder management

Problem-solving ability

Financial management

Leadership skills

Education

Clinical Bachelor's Degree

Registered Pharmacist / Nurse

Job description

A healthcare management firm in South Africa is looking for a manager to lead the Hospital Event Management Team. This role focuses on optimizing operations, ensuring compliance, and maintaining exceptional customer experiences in the medical aid industry. Ideal candidates should have significant experience in management and operations, emphasizing strong leadership, stakeholder management, and financial oversight.