Team Lead : Claims Processing (Warranties)

Telesure Investment Holdings (Pty) Ltd.; Johannesburg; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading insurance company in Johannesburg seeks a Team Lead for Claims Processing. The role focuses on leading a team to validate claims, ensuring performance is met, and compliance with policies. Candidates should have a Grade 12 qualification, substantial experience in the financial services industry, and at least one year of supervisory experience. Join this top workplace in a dynamic environment.

Qualifications

• Matric / Grade 12 or SAQA Accredited Equivalent required.
• 3+ years experience in Financial Services within a call centre environment.
• 1+ years supervising/directing people to achieve results.

Responsibilities

• Lead a team to validate claims effectively.
• Monitor and manage team performance and targets.
• Ensure compliance with operational policies.

Skills

Leadership

Performance Management

Data Analysis

Customer Management

Education

Matric / Grade 12 or SAQA Accredited Equivalent

3-year Business-related degree/diploma

Job description

Team Lead: Claims Processing (Warranties)

Locations: Gauteng, Johannesburg. Time type: Full time. Posted on: Posted Today. End Date: October 31.

Job Purpose

Lead a team of Processing Claims Consultants to ensure the effective validation of already‑captured claims.

Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so in order to assist in achieving the required operational targets.

Responsibilities

• Leadership and Direction: Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.
• Performance Management: Respond to personal objectives and use performance management systems to improve personal performance.
• Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
• Operations Management: Supervise others working within established operational systems by ensuring quality decisions are made regarding the outcome of claims.
• Operational Compliance: Identify, within the team, instances of non‑compliance with the organisation's policies and procedures and / or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
• Data Collection & Analysis: Collate and analyse claims processing data using pre‑set tools, methods and formats; identify trends regarding the customer experience.
• Customer Management (Internal): Help senior colleagues manage client and customer relationships by using relevant client systems.
• Document Management: Create and ensure compliance with a company wide document management system.
• Administration: Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.
• Correspondence: Respond to escalated requests using telephonic conversation or emails (internal and external).
• Involves working independently.

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA where applicable (Advantageous) A relevant 3-year Business related degree / diploma (Advantageous).

Experience

• 3 or more years Financial Services industry experience within a call centre environment (Essential); STI experience (Essential); 2 or more years Claims Experience (Essential).
• 1 or more years experience of supervising and directing people and other resources to achieve specific end results (Essential).

Our Work Experience

Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.