Tasting Room & Wine Club Manager

RecruitMyMom; Franschhoek; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious Wine Estate in Franschhoek is seeking a Tasting Room & Wine Club Manager for a permanent, fully on-site role. The successful candidate will oversee operations, lead a team, and curate memorable wine experiences. With a minimum of 5 years’ experience in hospitality or wine management and strong skills in systems like Commerce7, this role offers an opportunity to contribute to one of South Africa’s renowned wine destinations.

Qualifications

• Minimum 5 years’ experience in hospitality, tourism, or wine industry management.
• Strong operational understanding and hands-on experience with Commerce7, BC, and Tablet POS systems.
• Proven leadership and team development capabilities with a service-driven approach.

Responsibilities

• Lead the day-to-day operations of the tasting room.
• Recruit, train, and motivate a team of hospitality professionals.
• Deliver premium, personalized wine tastings through expert storytelling.

Skills

Hospitality management

Wine expertise

Leadership

Sales performance analysis

Customer service excellence

Education

WSET Level 2 or Level 3 (or equivalent)

Tools

Commerce7

BC

Tablet POS systems

Job description

Franschhoek, South Africa | Posted on 28/10/2025

A well-established and respected winery with a proud heritage and a growing presence across their vineyard, cellar, and hospitality operations is looking to appoint a Tasting Room & Wine Club Manager for a permanent, fully on-site role based in Franschhoek .

This prestigious Wine Estate is renowned for its award-winning wines, exceptional guest experiences, and commitment to excellence in every aspect of its operations. The successful candidate will play a key role in leading the Tasting Room and Wine Club , driving direct-to-consumer (DTC) sales, and curating memorable, high-end wine experiences that reflect the estate’s premium brand.

If you are an experienced hospitality professional with a deep passion for wine, proven leadership skills, and hands-on experience in Commerce7, BC, and Tablet POS systems , this is an outstanding opportunity to join one of South Africa’s most celebrated wine destinations.

Key Responsibilities :

• Lead theday-to-day operations of the tasting room, ensuring an elevated, seamless,and memorable guest experience.
• Recruit,train, and motivate a team of hospitality professionals, fostering aculture of excellence, accountability, and continuous improvement.
• Deliverpremium, personalised wine tastings and experiences through expertstorytelling, product knowledge, and warm hospitality.
• Oversee themanagement and growth of the Wine Club, ensuring exceptional memberengagement, retention, and sales performance.
• Collaboratewith the Sales, Marketing, and Events teams to support estatepromotions, private functions, and targeted sales initiatives.
• Manage andmaintain the accuracy, presentation, and functionality of Commerce7, BC, and Tablet POS systems.
• Ensureeffective stock control, product presentation, and merchandising alignedwith brand standards.
• Manage guestfeedback, group bookings, and VIP engagements with professionalism andattention to detail.
• Monitor andreport on sales performance, visitor data, and team productivity,providing strategic insights and recommendations to leadership.
• Upholdcompliance with health, safety, and service standards across all tastingroom operations.
  

Requirements

• Minimum 5years’ experience in hospitality, tourism, or wine industrymanagement.
• Strongoperational understanding and hands-on experience with Commerce7, BC,and Tablet POS systems.
• Winequalifications such as WSET Level 2 or Level 3 (orequivalent) are required.
• Provenleadership and team development capabilities with a service-driven,hands-on approach.
• Stronganalytical and reporting skills with attention to operational efficiencyand profitability.
• Excellentcommunication, organisational, and problem-solving abilities.
• A genuinepassion for wine, with a commitment to ongoing education and industryengagement.
• Professional,well-presented, and confident in high-end guest interactions.
• Flexibilityto work weekends, public holidays, and special events as required.

Join a cultivating business of not only fine wines and exceptional guest experiences, but also a thriving workplace where people grow together.