Talent Pool | Universal Advisor Thaba Nchu/Botshabelo

Fnbnamibia; Thaba Nchu, Botshabelo; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FNB Points of Presence: Branch Advisor role in Thaba Nchu/Botshabelo is a pathway to grow within a leading South African bank. The Universal Advisor will deliver compliant sales and service solutions to walk-in and existing customers, promote digital channels, and provide appropriate banking solutions in a high-volume environment.

This pool offers opportunities across permanent, fixed-term, and hourly rate positions, with focus on customer service excellence, relationship building, and ethical

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
• 1–3 years of experience in customer-facing environments within financial services

Responsibilities

• Build and manage long-term client relationships for retention and growth
• Provide a positive customer experience by addressing transactional needs and expectations
• Educate customers on Banking platforms aligned with their needs
• Analyze customer data to offer suitable financial advice and solutions per FAIS requirements
• Maintain accurate client records and documentation; achieve sales and service targets

Skills

Customer service

Sales capability

Relationship building

Communication

Education

Grade 12 / NQF4

NQF5 Banking/BA/CS

Job description

# **Job Description**Hello Future Branch Advisor Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.As part of our **Universal Advisor Talent Pool for Thaba Nchu/Botshabelo**, your profile will be considered for future opportunities across FNB Points of Presence (POP) locations within the Thaba Nchu/Botshabelo or surrounding communities, we invite you to explore an exciting opportunity to grow your career with one of South Africa's leading financial institutions.As part of our **FNB Points of Presence (POP)** team, you will work alongside exceptional talent in an inclusive and collaborative environment. This role is focused on delivering a seamless customer experience, assisting customers with their banking needs, driving digital adoption, and providing appropriate banking solutions through professional and efficient service. As a **Universal Advisor**, you will be responsible for delivering compliant sales and service solutions to both walk-in and existing customers within a high-volume banking environment. You will engage customers across a range of service and transactional needs, promote digital and self-service channels, and ensure that every interaction is value-driven, ethical, and aligned with **FAIS, FICA, Treating Customers Fairly (TCF)** principles and FNB governance standards. Now's the time to imagine your potential in a team where you can become the best version of yourself. ***Please note:** Opportunities within this talent pool may include permanent, fixed-term contract, and hourly rate contract positions, depending on business requirements and operational needs. Inclusion in the talent pool does not guarantee immediate placement but ensures your profile is considered for suitable opportunities as they become available.* As a valued member of our talent pool, you may be considered for future opportunities where your customer service expertise, sales capability, relationship-building skills, and passion for helping customers achieve their financial goals can make a meaningful impact. **Now’s the time to imagine your potential in a team where you can become the best version of yourself. We look forward to connecting with you as suitable opportunities become available and supporting your next career step with FNB.****Are you someone who can:*** Build and manage long-term client relationships to support retention and growth* Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.* Educate customers to the correct Banking platform aligned with their needs.* Connect with our customers by living up to our brand promise of “how can we help you?” at all times.* Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements* Maintain accurate and complete client records and documentation* Achieve individual and branch sales and service targets* Conduct yourself in an ethical manner.* Take accountability for your own performance, personal and career development.* Show empathy to customers.* Stay updated on industry trends and product knowledge.* Manage leads, referrals, and client follow-ups within agreed turnaround times **Qualification & Experience Requirement*** **Minimum Qualification: Grade 12/ NQF Level 4*** **Preferred Qualification: NQF Level 5 Certificate** in Banking, Business Administration, Customer Service, or related fields recognized by FAIS* **1–3 years of experience** in customer‐facing environments, service delivery, or client support within financial services **You will be an ideal candidate if you possess the following:*** Strong understanding of FAIS, TCF, and client-centric advice principles* Proven ability to meet sales, service, and compliance targets **You will have access to:*** Opportunities to build relationships as part of a dynamic team.* A challenging working environment* Personal and professional growth* Opportunities to have an impact on a local market as a brand ambassador. **You can be a match if you are:*** Client-focused and have an ethical approach to advice* Enjoy solving problems.* Persuasive selling skills* Agile and Flexible* Strong communication and interpersonal skills* Results-driven with strong planning and organization skills* Attention to detail and high compliance awareness* Ability to work independently and within a team **Apply now** if you are ready to take the next step in your career as an **FNB Points of Presence: Branch Advisor**, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance *All appointments will be made in line with **FirstRand Group’s Employment Equity plan**. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.*