Talent Pool: Contract Manager

Wasteplan; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A waste management company is seeking an Operations Manager to oversee site operations in Johannesburg. You will ensure high productivity, manage client relationships, and handle personnel training. The ideal candidate has extensive experience in the waste management industry and strong skills in communication and negotiation. This role emphasizes teamwork and respecting all employees. Applications close on 14th November 2025.

Qualifications

• 5 years of working experience required.
• Ability to manage operations at various client sites.
• Willingness to work on holidays/weekends if operations require it.

Responsibilities

• Plan personnel for each site to meet SLA requirements.
• Liaise with clients to ensure customer satisfaction.
• Responsible for staff induction and training.
• Ensure all sites have the correct stock and equipment.

Skills

Experience in the waste management or recycling industry

Strong communication ability in English

Sales and negotiation ability

Ability to work independently

Passion for working with people

Education

Minimum Grade 12

Tertiary qualification (advantageous)

Tools

Computer literacy

Valid driver's license

Job description

Job Summary

Job Summary - Ensure that all sites and personnel are run as productively and efficiently as possible. Ensure maximum recycling extraction to assist with profits. Act as the contact person between the clients, head office and the Operations department to ensure client satisfaction. Ensure that all administration responsibilities, policies and procedures are implemented according to the code of good practice.

Responsibilities

Operational management

• Planning of personnel for each site in order to meet SLA requirements and financial targets
• Recruitment and appointment of personnel as per the company policies and procedures
• Plan equipment and lay-out on site, as per the SLA agreement for the sites
• Ensure that all sites have the correct stock, consumables and that the equipment is in good condition
• To be well informed regarding the agreed SLA of each client and site
• Oversee and ensure that all sites are clean, productive and operational

Transport

• Planning of cage and bin collections to adhere to site requirements
• Liaise with the Transport Controller and service providers regarding the collection of recyclables
• Collect and deliver service delivery notes to the finance department
• Report any problems to the Operations Manager

Client relations

• Liaise with clients to ensure customer satisfaction
• Maintain effective operations, productivity and efficiency, to ensure profitability on sites
• Meet with clients to address previous / new issues, provide feedback on improvements and reporting on aspects of interest
• Provide written communication / feedback to the Operations Manager regarding client relationships

Personnel management

• Induction and training of all staff as per the company policy and procedure
• Responsible for the appointment of staff, to adhere to the clients SLA
• Ensure that staff adhere to the company rules and regulations regarding resignations
• Ensure all staff members are working according to the Code of Conduct and as efficiently and productively as possible
• Set up meetings with staff and HR, when a staff member needs help or performance management
• Address staff grievances as per the grievance policy of the company
• Disciplinary action : execute the disciplinary process as per the company disciplinary policy and procedure
• Weekly update of Secure Office payroll with working hours / days, absenteeism and leave, (in preparation for payroll) and ensure that all numbers are accurate

Administration responsibility

• Daily reports on :

Absenteeism (complete the Secure Office attendance register) / concerns / relieve staff / IODs / damages / non-collections / complaints

• Weekly reports on :

Site visits / staff leave forms / IODs / operational feedback

• Monthly reports on :

Site profitability sheets

Site register capturing / verification of all data as required for the completion of the profit and loss cost report

• Month-end payroll duties :

Appointment and resignation reports

• Ensure the site data is captured correctly by staff members and deliver the slips to the data department

SHEQ responsibilities

• Ensure that all staff has the correct PPE
• Ense that staff is trained on the OHS regulations
• Ensure that each site SHEQ files are complete, updated and on site
• Ensure that all staff has been trained on site, where dangerous equipment is used

Requirements

• Minimum Grade 12 (tertiary qualification is advantageous)
• 5 years working experience
• Experience in the waste management or recycling industry
• Valid drivers license
• Computer literate
• Passion for working with people
• Desire to serve customer needs, do what is best for the team and to treat all employees with respect and dignity
• Strong communication ability in English; knowledge of additional languages is advantageous
• Ability to work independently while remaining true to company policies and procedures
• Sales and negotiation ability
• Operational skill : establishing and managing operations at various client sites
• A willingness to, at times, work on holidays / weekends / evenings if operations require it

Note: Employment will be implemented in accordance with the Employment Equity Act.

Only Applicants being considered for the role will be contacted.

Closing date : 14th November 2025

Should you wish to apply, please follow the online application process