T2 Engineer

First Technology Pty Ltd; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology services company based in KwaZulu-Natal is looking for a skilled IT professional. Responsibilities include managing daily operations and ensuring service quality in collaboration and security services. Candidates should have experience with cloud IAAS, virtualization, and hold relevant certifications like MCSE. This role offers the opportunity to ensure service platforms operate optimally and drive improvements.

Qualifications

• Familiarity with Hypervisor cluster environments like Hyper-V and VMWare.
• Solid understanding of public cloud IAAS offerings.
• Experience with datacenter grade technologies like Backup toolsets.

Responsibilities

• Provide day-to-day delivery of services like Collaboration and Security.
• Ensure follow-up on incidents, requests, and changes as per procedures.
• Drive continuous service improvements for live services.

Skills

Leadership

Time management

Organizational skills

2nd line troubleshooting

Microsoft Office applications

Education

MCSE 2016/2019

Microsoft 365 Enterprise Admin Expert

Microsoft Azure Administrator associate

Tools

Hyper-V

VMware

Backup tools

Virtualization technologies

Job description

ROLE AND RESPONSIBILITIES

• To provide “day-to-day” delivery of Collaboration, Directory, Security, and Datacentre services
• Responsible for service quality and delivering the operational services required by the EMS operational model.
• Ensure that all incidents, requests, problems, and changes are dealt with according to agreed procedures, processes, and tools.
• Excellent leadership, time management, and organizational skills
• Familiarity with 2nd line troubleshooting for several technologies such as Microsoft 365, Azure, Datacenter services, Security, and Email related problems

Able to demonstrate the following:

• Knowledge of Microsoft Office applications and other office management tools
• Experience with implementation and design of Hypervisor cluster environments. (Hyper-V, VMWare)
• Solid understanding/management of public cloud IAAS offerings
• Solid understanding/management of datacenter grade technologies such as Backup toolsets, Virtualization technologies, Storage, & Vulnerability management

EXPECTATIONS:

• Responsible for effective resolution of incidents, requests, and problems and ensuring these are delivered with defined service levels
• Ensure all tasks are scheduled and acted upon in the Operations schedule
• Ensure that service platforms are at optimum operating levels to deliver the required services back to business
• Ensure all standards are adhered to for the related services
• Ensure all in-scope clients systems are managed through the ESM stack of tools
• Accountable for the health and functionality of monitoring systems within the defined services
• Consulting Technical Managers, Operational leads, and Senior Engineers to understand system requirements and design solutions
• Support the development of service improvements for live services
• Compile and maintain the relevant procedures and work instructions to support the business requirements
• Maintain technology standards for the required services
• Ensure that changes to services are reviewed and approved by the business, implemented, and communicated
• Responsible for change planning and implementations
• Drive continuous service improvement(s) to maximize the effectiveness and quality of services
• Ensure that capacity and availability of related services are managed within thresholds
• Ensure security best practices are maintained
• Responsible for ensuring the relevant services continuity plans are tested as per operations schedules.
• Responsible for the documentation and the continuous updating of Standard Operating Procedures (SOPs) and ensuring all tasks are performed according to the defined SOPs.
• Work with all IT Operations Teams to align and develop and enhance key processes

ITIL:

• Good understanding of the incident management practice
• Good understanding of the request fulfillment practice
• Good understanding of change management
• Identifying urgency, impact, and general timelines of the issue
• Provide the necessary resolution or escalate for assistance.
• Provide the necessary escalation to various Operations Managers, where urgency or impact has been identified

Management

• Act as a point of contact for both vendor and customer and carry out the necessary coordination of tasks or simply translating the requirement for both

Certifications (Beneficial):

• MCSE 2016/2019
• Microsoft 365 Enterprise Admin Expert
• Microsoft Azure Administrator associate