Systems Support Specialist

Inq. Edge; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading digital group in Gauteng is seeking a Systems Support Specialist for CRM (Salesforce) to manage support, maintenance, and development tasks. The ideal candidate will have Salesforce Administration experience, proficiency with the Salesforce Cloud and tools, and strong problem-solving skills. Responsibilities include supporting Salesforce applications, maintaining documentation, and troubleshooting issues. A Bachelor's degree and relevant certifications are preferred.

Qualifications

• Experience with platform monitoring and maintenance.
• Ability to engage with senior-level stakeholders.
• Experience working in a fast-paced environment.

Responsibilities

• Support, maintain, and develop Salesforce applications.
• Build and maintain documentation.
• Troubleshoot and resolve Salesforce issues.

Skills

Salesforce Administration experience

Experienced with Salesforce Sales, Service and Experience Cloud Configurations

Experience working with MuleSoft Integration Platform

Experience with Salesforce Lightning Record pages

Awareness of Salesforce custom objects/fields

Strong troubleshooting and problem resolution skills

Effective time management skills

Education

National Diploma or Bachelor's degree in business, finance, engineering, or a related field

Salesforce Administrator certification

Tools

Salesforce

Jira

Confluence

Bitbucket

Job description

The Systems Systems Support Specialist - CRM (Salesforce) will be responsible for undertaking support, maintenance and development tasks on the Salesforce estate for the group at large, including all the 8 countries at inq.

Digital Group.

This role will lead the service, from taking transition of the Salesforce estate from the current team to helping establish a fully fleshed out service. The person playing this role will build working relationships with key internal stakeholders, back-end systems team, and internal and external consultants technical support and engineering teams. The role will report into the Group Head of Sales Opera6ons in the office of the Group Chief Commercial Officer. Experience :

Experience

• Maintain Salesforce applications and configurations using Sales, Service and Experience Cloud
• Perform hands-on configuration on and troubleshooting of solutions.
• Build / maintain efficient, reusable and reliable documentation
• Identify bugs and devise resolutions to these defects
• Work across a varied technical stack

Skills

• Salesforce Administration experience
• Experienced with Salesforce Sales, Foundations, Service and Experience Cloud Configurations
• Experience working with MuleSoS Integra6on PlaTorm / Salesforce Flows (e.g. screen flows, triggered flows, API flows)
• Experience working with Salesforce Lightning Record pages (e.g. dynamic forms, conditional visibility, advancedlayouts, buttons / links / actions, Record Types)
• Awareness of Salesforce custom objects / custom fields (inc. complex formula fields and managing lookup relationships, pick list management)
• Awareness of Salesforce List Views, Related Lists, Reports
• Or equivalent low-code / business data modelling SaaS / application experience with an aptitude to quickly learn and adopt newer technology.
• Experienced with version control and some form of CI / CD deployment pipeline (preferably Bitbucket)
• Jira / Confluence or equivalent workflow / online documentation
• Strong troubleshooting and problem resolution skills
• Should have experience with platform monitoring and maintenance
• Share knowledge inside the technical team, promote engineering culture
• Experience working in a fast-paced environment
• Ability to engage project and service stakeholders up to a senior level with confidence.
• Effective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with prioritising tasks due to shifting priorities, fluctuating workloads, and deadline pressures.

Education

• National Diploma or Bachelors degree in business, finance, engineering, or a related field (advanced degree preferred).
• Ideally qualified with the following certifications : Salesforce Administrator (essential), Salesforce Platform Developer I (preferred), Salesforce App Builder (desirable)
• Salesforce Trailhead Rank : Mountaineer (preferred)