Systems Analyst

FirstRand Corporate Centre; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading financial services group in Johannesburg seeks a Systems Analyst to enhance customer experience and support system improvements. The ideal candidate will have strong analytical skills and be capable of managing relationships across teams. Expect a collaborative environment where your ideas can flourish, and opportunities to innovate abound.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Responsibilities

• Deliver customer experience excellence aligned to organisational values.
• Ensure system, process and efficiency improvements.
• Analyse system technical requirements.
• Conduct a system requirements risk assessment.
• Define, develop and document system interfaces.
• Build working relationships across teams.
• Control expenditure and identify process improvements.
• Compile reports to guide business decisions.
• Manage risks in own area of responsibility.

Skills

Customer experience excellence

System technical requirements analysis

Risk assessment

Relationship building

Process improvement

Job description

Job title : Systems Analyst

Job Location : Gauteng, Johannesburg

Deadline : November 27, 2025

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• As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

Are You Someone Who Can

• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Ensure system, process and efficiency improvements (including innovations)
• Analyse system technical requirement
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

You Will Have Access To

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We Can Be a Match If You Are

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
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