Systems Analyst

FirstRand Bank Limited; Johannesburg; On-site; ZAR 30,000 - 50,000; Full time

Job summary

A leading bank in South Africa is seeking a professional to enhance customer experience and drive system improvements. The role involves analyzing technical requirements, fostering teamwork, and delivering innovative solutions. Ideal candidates are curious, courageous, and committed to mastery in their field.

Benefits

Opportunities to network and collaborate

Opportunities to innovate

Qualifications

• Ability to analyze system technical requirements.
• Experience in defining and documenting business systems.
• Strong interpersonal skills for collaboration.

Responsibilities

• Deliver customer experience excellence aligned to organizational values.
• Ensure system and process improvements.
• Compile reports to guide business decisions.

Skills

Customer experience excellence

System analysis

Process improvement

Teamwork

Risk management

Job description

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

Are you someone who can :

• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Ensure system, process and efficiency improvements (including innovations)
• Analyse system technical requirement
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

You will have access to :

• Opportunities to network and collaborate.
• Opportunities to innovate.

We can be a match if you are :

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

Are you interested to take the step? We look forward to engaging with you further. Apply now!

POST

FAIRLAND

LI-DG2

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

16 / 11 / 24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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