System Sup(External Applications Only - Rocklands)

Cashbuild; Bloemfontein; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Cashbuild is seeking a System Sup (External Applications Only - Rocklands) to supervise POS transactions and cash handling. The role requires ensuring customer satisfaction and managing bank processes within the Cash Office.

Responsibilities include overseeing cashiers, ensuring ready-for-business processes, and maintaining security and accuracy in daily tills and reporting.

Qualifications

• Grade 12 plus 5 years related experience or 10 years' work experience.
• Ability to communicate in English and the dominant language of the area.
• Above average numeric skills.
• Proven ability to provide exceptional customer service.
• Proven ability to work under pressure.
• Must be computer literate.

Responsibilities

• Ensure all speed point transactions (credit/debit) are processed accurately and efficiently.
• Offer fast, friendly, and effective service to customers.
• Assist customers with requests, queries and complaints and escalate if needed.
• Manage cash handling, petty cash and till floats following procedures.
• Supervise cashiers and ensure readiness for business and daily operations.
• Maintain a neat Cash Office and proper documentation.

Skills

Customer service

Numeric skills

Communication in English

Computer literate

Under pressure

Education

Grade 12

10+ years experience

Tools

POS systems

Cash handling systems

Job description

System Sup(External Applications Only - Rocklands)

Job Openings System Sup(External Applications Only - Rocklands)

About the job System Sup(External Applications Only - Rocklands)

Description:

To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions.

Requirements:

• Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years' work related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Above average numeric skills
• Proven ability to provide exceptional Customer service
• Proven ability to work under pressure
• Must be computer literate

Key Performance Area:

• Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.
• Be willing to assist Customers with their needs through clear and effective communication
• Assist the Customers with requests, queries and complaints and resolve or escalat to management
• Offer fast, friendly, and efficient service to all Customers
• Control and ensure the availability of stationary and consumables, within the Store

Cash Handling and Banking

• Controlling of Store floats (Petty Cash, Till Floats, Change Floats)
• Change ordering and dispensing
• Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger
• Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)
• Ensure that all returns are valid and done correctly
• Cash Clearance to be actioned and queries to be resolved
• Ensure pick-ups are done timely
• Carry out End of Day sessions on all Point of Sale (POS) terminals
• Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal
• Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection
• Ensure daily takings are collected by the Cash in Transit (CIT) Company.

Ready for Business

• Ensure Ready for Business processes implemented
• Ensure the Cashiers maintain their area of responsibility
• Ensure the Cash Office is neat and tidy at all times
• Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date

People Management

• Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.
• Ensure Cashiers have a trained backup available
• Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).
• Ensure scheduling of subordinates is done on time
• Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement
• Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)
• Monitor and evaluate performance of subordinates
• Ensure all cashiers comply with the company dress code

Safety (OHSA) Requirements

• Ensure that safety standards are adhered to.

Security Awareness

• Be aware of any suspicious people and / or activities. In the Store and outside.
• Password security
• Ensure that the Cash Office is secured
• Ensure that the Cash Office door is always locked when Pick-Up's, Cash-Up's and Cash In Transit (CIT) collections are done
• Ensure Till Pick up's are done within the set parameters
• No unauthorised persons allowed in the Cash Office
• Safe keys are locked away and in safe custody
• No Rations, stock, and unrelated documentation to be kept in the Cash Office.

Values

Integrity

• Complying with generally accepted standards in activities related to the position.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality
• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.